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Intern- Client Services Consultant (Contract)

Employer
KGA Life Ltd
Location
Stellenbosch Stellenbosch, Western Cape Cape Winelands, South Africa
Salary
Competitive
Closing date
Jul 10, 2021

View more

Job Role
Finance Intern
Sector
Finance
Contract Type
Internship
Hours
Full Time
A well-established insurance company is seeking contact centre agents to complete a 12-month contact centre internship.

About KGA Life:

We are an unconventional funeral insurance company with a unique approach to how we do things. We pride ourselves on creating superior client value through our innovative, energetic and creative team of people.

What will you do here?

We are seeking a methodical and client focussed intern to gain experience as a Client Services Consultant. In this role you will sell funeral policies to prospective clients, assist clients with claims, policy amendments and queries. You will accept ownership for effectively managing all client requests, and complaints, as well as ensure that client satisfaction is core to all decision making. You will thus be the liaison between the company and our existing and potential clients. The duration of the internship is 12 months and the position will be based at our companys head office located in Stellenbosch.

You are perfect for the role if:

You enjoy working autonomously in a dynamic and changing environment, and have an aptitude and passion for client service.

You are a confident, tech savvy, and relatable person.

If you have worked in a client facing role and have sales experience.

Key responsibilities of the role:
  • Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.
  • Service clients by answering questions, providing information, and resolving service-related problems and queries.
  • Build and maintain client relationships through ongoing interactions and support and by going the extra mile.
  • Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.
  • Resolve product or service-related client queries by fully understanding the root cause of the clients query or complaint.
  • Act as the one-stop-shop for client queries of any nature.
  • Action all client requests in an efficient, professional, and timeous manner.
  • Provide up to date product and services information to clients.
  • Promote, upskill, and assist clients with the features and usage of the self-service platforms available.
  • Market and sell our product and services to new clients.
  • Provide after-sales service (frequent check-ins, promotional and marketing communication and up-selling) to existing clients.


Essential behavioural and critical competencies
  • Excellent written and spoken communication skills.
  • Client orientated.
  • Ability to build and maintain client relationships.
  • Empathetic.
  • Attention to detail and quality adherence.
  • Organised and methodical.
  • Ability to be flexible.
  • Be willing to work overtime if and when required.
  • Maintain an excellent attendance record.


Qualifications and experience required
  • Grade 12 with a relevant degree or three-year National Diploma.
  • Be 100% computer literate (Word, Excel, Outlook).
  • 1-year experience in a sales/ marketing/ client facing related role.
  • Understanding of basic accounting principles.


Organisational alignment
  • The role reports to the Head of Client Services Centre.
  • The position is based at our head office in Stellenbosch.


Applications and enquiries

Should you meet all of the above-mentioned requirements please forward your CV to recruitment@kga.co.za.

Subject: Intern Client Services

Only candidates with the required qualifications and experience will be contacted. If you do not receive a reply within 4 weeks of your application, please consider your application to have been unsuccessful.

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