Creating Great Together

Hours: 37.5 hours; Monday - Friday; 12:30pm - 8:30pm

At BNZ Insurance we're passionate about protecting what our customer's value - Life & Health Insurance. We help customers be good with money by ensuring they are protected and by offering peace of mind knowing we are here when they need us.

We have an exciting opportunity for a customer-centric individual who is a self-starter to join our Blended Insurance team for a 12 month fixed term contract.

Te Kaiurungi | About the Role

In this phone-based role, you will be taking inbound calls from our internal and external customers as well as making outbound calls to support their life insurance applications.

Key accountabilities:

• Provide a world-class customer experience with all our internal and external customers
• Answer inbound customer enquiries and act on all maintenance requests
• Communicate with customers effectively, providing all necessary information so customers can make informed decisions
• Record information accurately and efficiently to enable underwriting of insurance applications
• Actively listening to our customer requests to be able to anticipate their needs
• Provide exceptional service and expert information to support our internal customers via our dedicated staff insurance line

Ō Pūkenga | About you

To be successful with this role, you will need to deliver exceptional customer service and demonstrate a strong service ethic.

You will have:

• A passion for customer service and feel comfortable providing exceptional service over the phone
• Outstanding verbal and written communication skills
• An eye for detail to ensure data integrity is maintained and will be competent using technology
• Initiative to identify areas where processes could be improved
• The ability to problem-solve and manage your time efficiently

Nau mai ki te Pēke o Aotearoa | Working at BNZ

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

• Wellbeing:Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
• Leave:We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
• Flexibility:We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you.

Haere mai ki Te Peke o Aotearoa | Come to the Bank of New Zealand

At BNZ Insurance we pride ourselves on having a culture that encourages communication and growth, so if you are a team player who strives to deliver outstanding results let's get together!

Please note that applications close 22 May2021.