Pensions System Support Analyst (Implementations)
Able to identify, organize and resolve tickets according to priority and within a pre-set deadline;
Distribute tickets to appropriate department / teams;
Support of Pensions Administration software (MasterKEY);
Support of financial software packages (CCM Browser, CCM Core, Lloydslink, Open Accounts and Paybase);
Support of work management and scanning software (WMS, XTCM);
Installation of schemes onto CCM Core, Open Accounts and Paybase;
Creating and maintaining Support process documentation;
Testing of Pensions Website (linked to MasterKEY);
Creation and maintenance of mail merge documentation and reporting on MasterKEY;
User Maintenance on all pensions and financial systems;
To peer review and ensure own work is peer reviewed as appropriate;
Undertake and take responsibility for completion of assigned work in a timely and accurate manner;
Carry out such other duties as may be agreed from time to time.QualificationsPrevious experience with a call logging system;
Able to provide support through either telephone calls, emails or live chat applications;
MS Office (Word/Excel/Access) to advanced level;
Problem solving skills;
Attention to detail is essential, along with excellent interpersonal skills;
Excellent communication skills essential, both verbal and written.Highly desirable:Experience of working with relational databases (SQL);
UK Pensions knowledge.Why join Buck:Excellent client exposure from day one - we are looking for an experienced individual who is comfortable owning and leading client relationship.
Unrivalled Leadership team - Our Retirement practice is led by experienced ''functional experts' who are all qualified member of the Institute & Faculty of Actuaries Institute (IFoA).
Our Pedigree - we are an industry leading mid-tier Consultancy with a history dating back over 104 years.
Diversity of Clients - we work with leading UK and International corporations, across a variety of sectors and industries, where no two are the same!
We are Client focused - unlike some of our competitors, we offer bespoke and tailored solutions to our clients, not a one size fits all solution.
Your Career is our motivation - working as part of a small but highly collaborative team, you get the level of responsibility and client exposure rarely experienced working for some of our larger competitors. At Buck, we pride ourselves on providing excellent support at all level to drive your ambitions and career development goals.
Our commitment to you as a Buck employee - we offer a competitive base salary & comprehensive benefits package; are committed to providing a highly collaborative, stimulating, sociable working environment and are committed to flexible working and diversity & inclusion.What we offer:As an established company with a start-up mentality we know that our employees are key to our success. We offer a comprehensive remuneration package while taking into consideration aspects such a flexible working and factors key to a good work life balance.What we offer:Highly competitive salary;
Minimum 25 days Annual leave (excluding Bank holidays) plus Holiday trading - (10 days - buy option) or (5 days - sell option);
Private Medical cover including partner / spouse and children;
Health-checks / Screening
Excellent Defined Contribution pension provisions;
Comprehensive Life Assurance coverage;
Company bonus scheme:
Interest free season ticket loan;
Additional flexible benefits Scheme to support you and your family in and out of work encompassing; Health & Wellbeing, Protection and Lifestyle covering; additional Life assurance, Travel insurance, Dental insurance, Medical Cash plan, Critical Illness cover plus many more.