Real Estate - Yardi Systems Administration Manager

Fidelity International
London, United Kingdom
Competitive Salary
May 02, 2021
Jun 08, 2021
Job Role
Contract Type
Full Time
Level of qualification
CIMA, Qualified
About the opportunity
Department Description - Real Estate Operations

Fidelity International has always believed it is in the best interests of its investors to be real specialists in the field of asset management. As the company is independent and privately owned, it has a substantial capital base established over several decades, enabling it to invest in long term strategies and developments.

The real estate business was founded in 2006 and launched its first funds for institutional investors in 2008, since then it has attracted a range of blue-chip clients from the UK, continental Europe and Asia. The experienced team of fund managers, analysts and operations professionals are based in 6 locations across Europe (London, Paris, Frankfurt, Munich, Amsterdam and Luxembourg). The team has established strong performance track records and we are now building on this success by first growing our existing flagship funds, then further developing the business by launching new funds. As a long term investor, our ultimate goal is to be one of the major real estate fund managers in Europe.

Real Estate Operations is part of Fidelity International's wider Investment Management Operations group and is responsible for providing support to the Real Estate Investment managers, research team and other group functions. The team is responsible for Financial Accounting, Corporate Reporting, Taxation, Fund Structuring and Asset Servicing for all aspects of the Real Estate Business.

Purpose of your role

The role will be an excellent opportunity for an experienced systems administrator with an in-depth knowledge of Yardi Voyager.

Working alongside colleagues within the Operations team and Technology, the role holder will manage and help enhance Yardi Voyager to ensure value maximisation, improve process efficiency and maintain an appropriate controls environment.

The role will also involve working closely with other FIL departments as well as external third party service providers including managing agents, fund administrators and auditors.

Key Responsibilities
  • Setup New Legal Entities, Properties, Units, Leases & Charges
  • Triage user requests / issues
  • Setup General Ledger & Bank Accounts
  • Resolve third-party Property Managing Agents issues / requests
  • Respond to information requests using standard reports within Yardi Voyager
  • Oversee data quality - investigate and triage data quality issues
  • Provide general system training to both internal and external users
  • Support the development of Policies & Standard Operating Procedures
  • Create & maintain Custom Reports using Yardi Spreadsheet Reporting (YSR)
  • Create & maintain Invoice Templates
  • Create & maintain Workflows
  • Coordinate User Access & IP Information Collection
  • Complete Custom System Setup (Invoice templates, workflows, etc.)
  • Organise & manage system & UAT Testing
  • Research and present New Yardi Voyager Features
  • Co-ordinate updates, software changes or emergency issues with all users
  • Perform System Maintenance and Update Tasks as part of BAU Activities
  • Drive Process Improvements, Simplification and Automation of Processes
  • Monitor Client Central for Latest Webinars Product Updates, Documentation & Technical Tips
  • Attend Yardi Advanced Solutions Conferences (YASC) and Yardi End User Group Meetings
  • Ensure compliance with procedures and controls and internal risk policies
  • Assist with the annual audit process
Experience and Qualifications Required
  • 2+ Years' experience supporting Yardi products, in particular, Yardi Voyager 7S
  • Experience implementing and upgrading Yardi Voyager
  • Experience working with multiple Property Managing Agents (both UK and Europe)
  • Understanding of systems related property accounting processes (accounts payable and receivable)
  • Good communication skills are critical, and the candidate must be able to articulate ideas coherently to colleagues, third party vendors and internal customers
  • Attention to detail and a good work ethic is important
  • Good interpersonal skills as the position requires regular contact with Portfolio Managers, Research Professionals, Financial and other Administrative staff
  • Strong business analysis and Excel skills (PowerBI or similar skills are also beneficial)
  • Ability to work independently and take initiative as needed, to manage daily tasks and special projects
  • An individual who is professional, pro-active with a high level of personal integrity and focus on the customer is crucial
  • Assertive and self-motivated and an ability to prioritise and multi-task effectively
  • A true team player who will be happy to volunteer to assist colleagues when necessary
  • Language skills: Fluent English (German or French is also beneficial)
About you

About Fidelity International
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 September 2020. Read more at

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.