Responsible Banking Journey Experts

Melbourne, Victoria, Australia
Competitive Salary
Apr 29, 2021
May 07, 2021
Job Role
Contract Type
Full Time
Requisition Title

-Responsible Banking Journey Experts

Job Number:




Responsible Banking - Journey Experts: Change, Communications, Learning and Development
  • Two six-month fixed-term opportunities based in our Responsible Banking team
  • Help deliver a high-impact project to uplift product management knowledge and capability across our Australian Retail and Commercial business
  • Inspire individuals and empower teams to succeed & grow
  • This role is based at833 Collins Street, Melbourne VIC 3008

  • ANZ's purpose is to shape a world where people and communities thrive and to achieve this we need great people to join our Responsible Banking Portfolio. We are looking for two individuals who are passionate about optimising the end-to-end customer journey to join us for a six-month secondment.

    You will be working on a learning and development initiative that will uplift product management knowledge and capability for people who play a role in developing, delivering and maintaining ANZ's retail and commercial customer propositions.

    Following a successful 'test and learn' we are now looking for people to help us operationalise the program across the Home Owners and Business Owners Portfolios. This will be a great opportunity to join a small, fast-paced 'pop-up' squad and will suit someone who is not afraid to try new things in a dynamic, iterative environment.

    You will help to curate and build out resources across a variety of topics along the end-to-end product management value chain. Additionally, you will leverage or build relationships with a wide range of senior stakeholders and enablement teams as you work to support the effective roll-out and delivery of the program at a tribe level.

    You will have a range of skills in your toolkit including highly developed change management, communications, implementation and stakeholder management skills. An added advantage would be skills or experience in product management and/or learning and development.

    Some of the key accountabilities for these roles include:
  • Working closely with a wide variety of stakeholders (e.g. Legal, Risk and Assurance, Pricing, Marketing, Customer Resolution, Process Governance, Technology, DDO) to curate and develop training material that will uplift product management knowledge.
  • Partnering with stakeholders in our AR&C Product Tribes to shape and execute implementation, change and communications strategies to ensure a joined-up, cohesive roll-out of the program at a tribe level.

  • About You

    To grow and be successful in this role, you will ideally bring some of the following:
  • Flexible and adaptable with a track record of being hands on, delivering high quality outcomes
  • Practical application of change management and implementation methodologies, tools and activities within complex and large scale people projects
  • Experience developing learning and development content
  • Strong communication (written and verbal) and interpersonal skills
  • Experience working in an agile environment, including tools such as Jira and Confluence will be looked upon favourably
  • Passionate about growth and a desire to contribute beyond your current skill-sets
  • A strong ability to work as part of a team, and experience managing senior stakeholders
  • Advanced PowerPoint skills would be well regarded
  • You may also have an understanding of Product Management and Learning & Development

  • About ANZ

    At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

    We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

    A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

    We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself . If you are a candidate with a disability, let us know how we can provide you with additional support.

    Similar jobs

    Similar jobs