Personal Banking Executive - Inbound Contact Centre, Parramatta
Some career choices have more impact than others.
We're looking for progressive minds who are driven and forward-thinking who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day to join our Parramatta based team, as a Contact Centre Consultant.
Our team is involved with proactively identifying customer needs by handling incoming and outbound calls from new and existing customer.
A role in HSBC Contact Centre will enable you to build skills and experience where you will be delivering a service to customers underpinned by a blend of modern digital capabilities.
We 're not looking for certain qualification or experience. We are less interested in what you've done previously than what you could do in the future with the right support and environment.
We are looking for curious learners. Showing a determination to learn about HSBC and the products we offer is essential in helping you build a successful career with us. It is all about becoming an expert and being able to advise customers knowledgably.
To be successful in this position you will be a customer focused individual with excellent verbal communication skills, strong ability to build rapport and identify customer needs.
In addition, being open to change, having the right mindset and thrive working in a high performing team environment. With an openness to change, a desire to deliver great customer experience and you'll go further than you imagined.
Create a connection with our customers by understanding their needs
Manage customer enquires in a timely and efficient manner.
Demonstrate HSBC values and behaviours
Provide comprehensive and professional banking services while ensuring compliance with regulatory requirements and quality assurance standards.
Attention to detail.
Contribute to a collaborative team environment
To be successful in this role, you will need:
The ability to multi task and confidently manage multiple technologies
Strong customer focus and ability to connect with customers
Driven to take a personalised approach with every customer interaction
A proactive approach and resilience to changing environment
Ability to work towards Key Performance Indicators
Willingness to develop and learn
"Can do" attitude to all aspects of your role
What we will offer you:
A competitive base salary and variable discretionary bonus scheme
Access to excellent training and development programs
Diverse career development opportunities locally and globally
An inclusive and diverse work environment, where all employees are valued, respected and empowered
Various HSBC Employee Benefits
HSBC Contact Centre operates Monday to Friday between 8.00am -7.00pm. You will be required to work a monthly roster, with starting time between 8.00am and 10.30am and finishing time between 4.30pm and 7.00pm.
You'll achieve more with HSBC.
Due to current international travel restrictions and border closures, we can only consider candidates who hold either Australian Permanent Residency or Citizenship.
Learn more about careers - www.hsbc.com.au/careers
HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.