Skip to main content

This job has expired

Business Analyst

Employer
digi
Location
Shah Alam, my
Salary
Competitive Salary
Closing date
May 5, 2021

View more

Job Role
Business Analyst
Sector
Finance
Contract Type
Permanent
Hours
Full Time
We are on a look out for a Business Analyst to work across teams to continually re-look into existing processes/eliminate unnecessary processes, and continually drive new ways to enhance Digi customer experience.

Key Responsibilities:
  • Collaborate cross-functional and cross-department to deliver business objective.
  • Drive short/long-term business demand planning withcollaborationwith marketing and alignment with technology teams.
  • Understand business needs, lead in gathering and eliciting requirement in detail, organizing and analyzingcomplexrequirementfor simplification andtranslate into user requirement. Work with technical team and play an active role in proposing/validating and developing effective solutionthat address business needin the most cost effective manner.
  • Manage user requirementin ensuringcompleteness of scoping and propose prioritization to allow focus deliveryto achieve business needs in the most time-effective manner.
  • Lead and drive service designs to ensure excellent customer experience
  • Primary business interface to Technology team for technical capabilities planning and project implementation
  • Work with various teams,ie: Marketing, Technology, Legal, Regulatory, and Security to ensure timely and quality projects/products/services delivery and rollout.Perform frequent update and presentation to managementon project progressfocus on product/service/business readiness
  • Lead and drive newideationcollaborating with different stakeholders to propose new concept that align with business game plan. And present/pitch to senior management to get buy-in and endorsement on the proposal.
  • Champion opportunities to consistently improve customer experience and customer journey via identified digital touch points.
  • Deliver change initiatives identified internally or from external good practice to support these opportunities

  • Requirements:
  • Degree in Information Technology/Telecommunications/Marketing or equivalent.
  • Minimum 4 years and above of experience in product development, product management, or marketing and preferably in relevant industry such as Telco or banking.
  • Excellent communication, interpersonal and stakeholder management skills.
  • Ability to articulate, communicate and present well to diversified group of audiences (e.g: stakeholders, technical, management)
  • Good understanding of business key performance drivers & best practices
  • Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert