SIL Billing Analyst

Wollongong, New South Wales, Australia
Competitive Salary
Apr 20, 2021
Jun 09, 2021
Job Role
Credit Control
Contract Type
Full Time
Flexible Location NSW, VIC and QLD

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

We have a great opportunity for an enthusiastic, passionate, and dedicated SIL Biling Analyst onboarding customers, maintaining data integrity and issuing the organisation's billings for Supported Independent Living (SIL) to the National Disability Insurance Agency (NDIA) through claims made to the NDIA portal, with a small portion of billings generated to clients directly or nominated third parties. Assistance is provided to all levels of Support Services to assist them in establishing well-written documentation to support the NDIS SIL Submission process (ROC). The above ensures billing runs smoothly, maximising the amount of revenue each billing cycle.

Reporting to the SIL Billing Manager, you will be engaging and managing the SIL billing operation and onboarding new participants, incorporating internal customer service, implementing process controls and improvements.

What success looks like...
  • Assistance with the onboarding process of new SIL customers, including the financial component of the SIL quote.
  • Weekly processing of SIL claims for customers (1500+)
  • Effective and timely reviewing of SIL quotes and related queries with provision of feedback to operations where required
  • Effective and timely billing and prompt addressing of errors and issues, and ensuring revenue completeness
  • Accurate and responsive billing processes; end to end responsibility for billing, including onboarding customers, reviewing Service Agreements, creation of service bookings and cash collections.
  • Monitoring and reporting on NDIS allocations for SIL funding ensuring reconciliation and prompt follow up of variances
  • Analysing variances and related issue trends as a way of identifying process improvement opportunities internally as well as with our external interactions with NDIA.
  • Effective communication and relationships with the NDIA.
  • Adapting to new system processes and capability and being able to utilise and build on the extended capacity they deliver
  • Management reporting as required
  • Addressing ad hoc queries as and when they arise
  • Establishment of a strong working relationship with key stakeholders at the NDIA and within Aruma

  • Skills and experience that make you stand out...
  • Assist with all aspects of billing including:
  • Follow up unbillable customers to minimise leakage
  • Effectively communicate and maintain relationships with the NDIA and internal customers
  • Work with the newly implemented systems of RITEQ, SCOUT and CareLink and explore their full capacities and interactions with other work processes incl. UAT for Project SPARK
  • Action requests in a timely manner
  • Keep NDIA customer listing up-to-date
  • Keep ROC database up-to-date
  • Weekly billing from established SIL systems
  • Follow up and correct errors
  • Manage historical errors to keep to them to an acceptable level
  • Weekly billing of Self-Managed and Plan-Managed customers
  • Train staff as required
  • Look at ways to improve billing, both NDIA and ad hoc billing
  • Be the key contact for billing issues.
  • Maintain confidentiality of customers, their families/carers and the organisation
  • Effective networking internally and externally
  • Enhance Aruma practice and reputation through continuous improvement, business development and innovation.

  • Be part of this dedicated, collaborative organisation and make a difference! We offer the benefits of flexibility, ongoing supervision and professional development opportunities, a competitive salary and the option of salary packaging.

    Apply now with your cover letter addressing the success criteria and a current resume outlining your relevant experience and qualifications.

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