job description
customer support support manager in gurgaon
**An Esteemed IT client of Randstad India is currently looking, Overview ofthe Role**Support Manager Gurgaon, India Position Summary Full time role Experience: 12 - 14 Years This role demands a Datacom and cloud products support manager, who canunderstand the overall product range and manage the L2/L3 support model forthe set of products. The role demands management of support teams working 24hours in rotation basis. Spotlight on Primary Skills
• Experience in L2, L3 support management for Embedded, datacom and Cloudbased products
• Lead and mentor support team members
• Client interfacing for understanding the support tickets and tracking themto closure.
• Track and achieve the KPI's set for customer support model
• Working experience in managing support tickets and implementation of supportdashboards using JIRA
• Understanding of Industrial Gateway / embedded products and cloud based IOTplatforms Secondary Skills
• Experience in on-site execution/integration support is an additionaladvantage.
• Experience in industrial protocols like serial, Modbus, Profinet is anadvantage.
• Relevant certifications will certainly gain preference. Good to Have:
• Problem solving mind and attitude
• Ability to interface well with externally facing departments and directlywith customers
• Effective communication skills - written, spoken, listening and presentation
• Great Team player
• Genuine interest in learning and knowledge sharing

skills

l3 protocols, support manager

job description
customer support support manager in gurgaon
**An Esteemed IT client of Randstad India is currently looking, Overview ofthe Role**Support Manager Gurgaon, India Position Summary Full time role Experience: 12 - 14 Years This role demand

Experience: 12.00-14.00 Years