Senior Associate in the Shared Service Centre (SSC) who will work within the business providing support to client facing members of team. Your role will be heavily involved with client facing responsibilities as well as reviewing the work of managing associates and supervising the team's delivery of services. It is an excellent opportunity to gain experience in a supervisory role in a large firm.

Client Details

One of the largest accountancy firms in the world with presence over more than 150 sites across 80 different countries worldwide.

Description

Key Responsibilities:

• Client face and both liaise with clients and our regional client teams
• Support regional client facing outsourcing teams with advanced bookkeeping, accounts payable and ad-hoc processes and review and management of these processes. Be confident in providing this support
• Support regional client facing outsourcing teams with review and management of management accounts and VAT return preparation and other ad-hoc work. Be confident in providing this support
• Support, coach, train and mentor junior members of the team and act as a point of escalation for quality and performance
• Drive forward standardising process and process efficiency's
• Act as main point of contact with client and client teams, responding timely to requests, resolving issues and building strong working relationships
• Manage team work load is managed efficiently and effectively and delivery of workload is timely and at a high level of quality, ensuring clients are provided with excellent service
• Manage people performance; conduct monthly performance reviews, annual performance appraisals, performance management plans and assist with objective setting
• Manage, train and support team leads across an area. Support manager with monitoring attrition levels, sickness and absence and to develop and embed alleviation plans.
• Measure utilisation and productivity
• Ensure SLAs and KPIs are in place so deadlines can be monitored and quality of work can be measured
• Produce monthly management information to report to manager
• Work with Microsoft excel and various desktop and cloud accounting packages
• Provide support and assistance to other teams during busy periods if primary commitments allow you to do so and seek to be involved in other projects outside your primary role when opportunities arise

Profile

• One of the following qualifications; ACCA, ACA, CIMA, QBE
• Experience in a similar role and experience with people and performance management
• Good stakeholder management skills and excellent attention to detail
• Experience with managing a team; Measuring utilisation, productivity and quality within team and reporting on this
• Experience in using desktop and/or cloud accounting packages
• Specifically Sun, SAP Business1, AIQ, Netsuite, etc
• Good knowledge of Microsoft Excel and experience with other Microsoft packages
• Well presented with a professional level of communication - both verbal and written
• Good time management, organisation skills and the ability to prioritise/complete tasks
• Ability to work well in a team environment, use own initiative and take a flexible approach
• No professional training contract is provided with this role. However ongoing training is provided to meet role specific needs

Job Offer

Salary from £28,500- £37,000

25 days holiday plus bank holidays, with the option to buy an additional 10 days

Access to a personal pension scheme, life assurance cover, add on private medical care, Bike to Work scheme and a variety of discounts at cinemas, dining and gyms