This is a role that sits in the Client Service (CS) team within the Investment Solutions group within with D&A Division of the London Stock Exchange Group. The global Client Service teams are responsible for supporting the global Index, Data and Analytics Business verticals. This role will focus on the equity index business vertical.

The need for role is driven by integration requirements, and critical reporting requirements from the European Commission for FTSE Russell.

The candidate is experienced in taking ownership of business mandates and objectives and translating into meaningful deliverables and actions that ultimately improve and automate reporting capabilities, while reducing manual processes.

• To operationalize and ensure ongoing compliance to European Commission commitments, by managing processes, procedures, KPIs and reporting across all Index products for the Client Service organisation
• To define and create processes for and manage the needs of the Monitoring Trustee appointed to oversee activity pertaining to the Index business
• To document systems requirements, document training and create requisite Knowledge Base articles
• To implement new Client Service workflows and procedures to include the migration of the Global Distribution team onto Jira Service Desk
• To document all workflows that are affected by the requirements of the EC commitments for the Client Service organisation working with internal teams and stakeholders to manage cross-team workflows and dependencies
• To set up and management of KPI reporting process and metrics for Index Products across Client Service organisation
• To determine and implement appropriate KPIs key quality metrics in Client Service support
• Implement new CS workflows and procedures to ensure compliance to EC commitments across the global team
• To perform regular reporting as required by the Monitoring Trustee across all client service and Global Distribution functions and will be required to perform regular reporting pertaining to client entitlements procedures
• To review interactions with key and strategic internal stakeholders improve quality of interactions pertaining to data vendors
• To define and manage internal training across the Client Service team based on requirements of the Monitoring Trustee
• Promotes and monitors the use of JIRA to ensure maximum visibility and transparency of interactions with clients.
• Development of existing dashboards and tools to manage queries within the remit of this reporting requirement

Proactive Engagement

• Work closely with the Client Service to provide insight and intelligence on reporting requirements
• Establish and maintain regular Client Service Review meetings to review their interaction with the data vendors

• Experience in business process management and workflow management tools
• Proficient in MIS and reporting tools
• Extensive experience in the Financial Services Industry
• Excellent communication and interpersonal skills
• Excellent data manipulation skills - highly proficient in the MS Office suite of products
• Ability to work closely with internal and external stakeholders at senior levels
• Strong presentation skills
• Ability to work to tight deadlines and in a fast-moving environment
• Excellent communication skills - written, oral and presentation
• Highly motivated, proactive and organised

LSEG's vision is to be the most trusted expert in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and transparent environments and services for investment.

LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (high performance trading platforms and capital markets software); and Information Services (real-time and reference data products).

LSEG prides itself on operating a neutral, trusted, well-regulated and systemically important market infrastructure and does this within a fast paced, real-time and highly regulated environment. The Group is accountable to its shareholders, clients, regulators and the societies in which it operates, and the Group Values and Behaviours underpin how the Group meets those accountabilities.