Personal Banking Consultant, Eastland

Employer
HSBC Group
Location
Dandenong North, Victoria, Australia
Salary
Competitive Salary
Posted
Apr 02, 2021
Closes
May 16, 2021
Ref
a3108c9563ad
Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Personal Banking Consultant, Eastland:0000FDJ7


Description


Some career choices have more impact than others.

We're looking individuals with progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.

We are passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment.

This role is an excellent opportunity for you to make a difference and start your career with HBSC as a Personal Banking Consultant at our Eastland Branch.

Your main responsibilities will include:
  • Welcome customers into the branch and provide prompt accurate information on services available in a friendly and efficient manner ensuring customer experience is of the highest standard throughout all interactions.
  • Assisting customers by answering enquiries, identifying customer needs, educating and encouraging use of new customer technology and cashhandling.
  • Assisting customer transactions at the Self Service Terminals in a friendly, service orientated, prompt and efficient manner.
  • Achieving set referral and sales targets, by promoting cross-selling opportunities and contributing to the front lines sales delivery of personal products and services.
  • Actively promoting our full range of products and services in liaison with other related entities.
  • Handling customer complaints promptly and efficiently.



  • Qualifications


    To be successful in this role, you will need:
  • The Higher School Certificate or equivalent certification/education.
  • A minimum of 1 year experience within a Financial Services institution with a proven track record of achieving cross-sales and referral targets.
  • Strong communication and interpersonal skills, including the ability work cohesively within a team environment.
  • A passion for delivering first-class customer service and a willingness to take initiative.
  • A proven ability to prioritise workloads and strong attention to detail.
  • The ability to build positive relationships with a variety of internal and external stakeholders.

  • Due to current international travel restrictions and border closures, we can only consider candidates who hold either Australian Permanent Residency or Citizenship.

    As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

    Learn more about careers - www.hsbc.com.au/careers

    HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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