Direct Shipment Controller

Cyberjaya, my
Competitive Salary
Feb 25, 2021
Mar 27, 2021
Job Role
Contract Type
Full Time
Job Description

Direct Shipment Controller-(30003174)


Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time, people require the right protection for the right application. After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.


The position works closely with Senior level of Regional Management Team, their peers and other functions, along with the Global Supply Chain leadership, to develop and execute optimal strategies aiming to make and execute decisions regarding the best way to fulfill Direct Shipment customer orders.

The role requires an experienced advocate to support global and regional departments from Supply Chain to Sales/Marketing/Customer Service, providing guidelines and best practices around Direct Shipments topics to enable smooth and scalable customer order fulfilment

Reporting to the Regional Supply Anchor APAC, they will be responsible for all operational aspects of direct shipment to customers, from planning to delivery (pre-shipping), working closely with Suppliers/Global Planning/GTC (Global Trading Center) and Logistics Inbound teams.

They will also be the first point of contact for all other regional stakeholders with regards to Direct Shipments enquiries: Customer Service, Marketing, Sales, Logistics, Quality & Procurement, Master Data Management (MDM) and Finance.


  • Advanced analysis, modelling and data mining competencies (SAP/ORACLE/PRMS and QlikView /Power BI applications).
  • Evaluate current processes and tools and suggest appropriate improvements to increase efficiency and ameliorate the customer experience, develop KPIs on relevant DS processes
  • Investigate processing as well as customer problems and provide strategic solutions
  • Actively participate in supply chain projects within and across the business areas

  • Planning & Pre-Sailing operations
  • Bear overall responsibility for the pre-sailing process of the direct shipments to customers and the interface to the factories across all products and business areas.
  • Ensure most up-to dated supplier instructions/customer matrix (complete customer info: ship to info, notify party, incoterms, port of destination, documentation needed, special instructions)
  • Ensure PO compliance and effective communication with GTC Buyer/Supplier
  • Ensure planning integrity, follow up on changes of RETD and CETD and other supplier confirmations or changes required.
  • Ensure that any data issue related to delivery dates (RETD/CETD) are identified to be fixed, both technical (interface) and process issues.
  • Ensure optimal support to Customer Service/Sales, GTC buyer/Suppliers and Logistics/Inbound teams with issues related to DS order changes and shipments.
  • In close collaboration with Demand and Supply Planning teams, drive the demand planning process for DS and ensure customer allocation is properly executed during supply disruptions times.
  • Bear overall responsibility for the pre-sailing part of the inbound logistics process and the interface to the factories, in the part of shipping dates and time of sailing
  • Ensure booking confirmations are timely done (three weeks before CETD), follow up with Supplier/GTC Buyer when no booking available. Highlight the risk to the business owners (billable report).
  • Ensure that shipping documents (BL and Packing List) are timely sent to the CS team.
  • Ensure amendments of orders in case of container loading issues, coordinate with CS team to have all changes put in place (order management)
  • Work closely with Supplier/GTC Buyer to resolve customer complaints on stock discrepancies and overall quality of the goods shipped (damaged) - highlight root causes and ensure corrective actions are put in place to avoid re-occurrence of the issue.
  • Coordinate rerouting of DS containers in the event of order cancellation and/or switch to one of the Region warehouses.
  • Support Finance with month end processes which require invoices' reconciliations (RR issues, i.e. good invoiced in month "a" but revenue recognized in month "b")

  • Communication
  • Responsible for DS Billable report APAC region and related communication to critical stakeholders
  • Actively participate to the customer allocation/sales committee regional calls as representative of DS business.
  • Establish optimal communication and meetings cadence with regional and global stakeholders.
  • Provide friendly & empathetic communication to customers while assisting in problem solving to satisfy their order requirements
  • Ensure that customers always have the most complete and up-to-date information about the status of their DS orders
  • Actively participate to recurrent meetings with key DS customers, representing Supply Chain.


  • A Bachelor's degree in Supply Chain/Logistics or Business Management
  • English fluency is essential.

  • Experience
  • > 3 years of finished goods planning experience involving a broad supply base with a large product offering
  • Proven expertise in at least 3 of Purchasing, Inventory Planning, Demand Planning/Forecasting, and Supplier Management
  • Exposure to inventory control/management/reduction in a high SKU environment
  • Significant experience/exposure to managing customer relationships with respect to product availability
  • Must have experience and be comfortable in a highly structured/procedural environment and in an international matrix organization.

  • Knowledge and Skills
  • Excellent analytical and computer skills with experience utilizing BI tools and databases, strong SAP/ORACLE knowledge would be an asset
  • Knowledge and prior exposure to Supply Chain and Customer Service processes
  • Result oriented, metrics driven with a root cause, permanent fix approach (fix & maintain)
  • Continuous improvement approach with high sense of urgency and self-motivation.
  • Ability to influence and collaborate with various organizations and management levels.
  • Excellent English, written and spoken
  • Customer service minded
  • Excellent communicator
  • Able to comfortably operate in a dynamic multicultural environment
  • Open minded and adaptive, coping well with complexity and ambiguity

  • #LI-YC1