He Waka Eke Noa | Creating Great Together

Haere mai ki Te Peke o Aotearoa | Come to the Bank of New Zealand

We're re-imagining banking for our customers, helping them be good with money so they can do great things with it. Working in an energising environment that is built around our customers, we build great connections that allow us to work together to enable a high achieving New Zealand.

Our Customer Connection Hubs ensure we are there for our customers when a human touch matters.

Te Kaiurungi | About the Role

Hours: 37.5 hours per week to be worked between the hours 8.00am - 8.00pm, Monday to Friday. Flexibility may be required for occasional weekend work.

A Senior Leadership opportunity exists in our BNZ Customer Connection Hub as a Team Manager. Using your Coaching, Influencing and Leadership skills to help our team of Banking specialists perform at their very best. You will be responsible for the leadership, management and coaching of a team of up to 20 Bankers including;

• Creating and maintaining an engaged and high performing team culture
• Providing regular coaching to all Bankers to drive team performance
• Gathering insights and developing actions to optimise the customer experience
• Manage the banker selection process and ensure effective onboarding and induction
• Contribute to continuous improvement and operational excellence initiatives

Ō Pūkenga | About You

To be successful in this role, you'll need:

• At least 3 - 5 years proven leadership and management experience working with a diverse workforce ideally in a contact centre environment
• Ability to influence and work with various internal stakeholders to achieve the best outcomes for our customers and the business
• Proven experience in coaching to develop and grow capability

What does BNZ look for in a leader?

• Ability to engage, lead and mentor a high performing team
• Excellent communication skills to promote positive change
• Proven success in a customer focused environment

Nau mai ki te Pēke o Aotearoa | Working at BNZ

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

• Wellbeing: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
• Leave: We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
• Growth and Development Opportunities: We value our people and we know that career progression plays an important part your career choice. Here at BNZ, we have a defined career pathway for our bankers. Each banker will be matched to a capability skill-set and supported with learning and development to progress throughout the levels.
• Flexibility : BNZ offers flexible working, with the option to work from home throughout the week as it suits the team.

Haere mai ki Te Peke o Aotearoa | Come to the Bank of New Zealand

Want to be part of enabling a high achieving New Zealand? Apply now

Applications for this vacancy will close on Tuesday March 2nd at 5pm.