Senior Asset Protection Manager
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Senior Asset Protection Manager, this means:
• Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
• Overseeing trends and solutions to address inventory shrink across multiple stores.
• Championing strategic asset protection plans that improve safety and security outcomes.
The Senior Asset Protection Manager oversees safety and asset protection programs and processes in the across multiple stores. This associate ensures the stores adhere to OSHA standards, supports OSHA investigations, trains and coaches associates on Asset Protection programs, and monitors overall store safety. The Senior Asset Protection Manager is seen as an expert on safety related reports, guidelines, and regulations.
Travel Requirements: This role will require frequent travel between stores within the district.
• Consults Store Operational Leadership, in relation to Asset Protection, on performance issues and objectives for multiple stores.
• Develops strategic Asset Protection strategies in partnership with store leadership and District teams.
• Drives execution of asset protection and safety-related projects and processes with other Senior Asset Protection Managers (SAPMs), District APSM, the store team, and HR Business Partners.
• Coaches and directs leadership team on proactive measures, action steps, and plans to mitigate further risk/dishonesty.
• Addresses deviations of optimal performance through employee interviews, coaching, providing constructive, honest, and regular feedback, and recommending corrective action.
• Partners with HR Business Partner on corrective action.
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.
• Holds associates accountable and takes action in associates meeting the needs of customers and showing appreciation.
• Trains store management on AP-related equipment and technology (e.g., alarms, video surveillance systems) and validates systems are functional.
• Tracks performance metrics related to shrink, safety, liability and expenses and conducts store walk-throughs.
• Analyzes data, summarizes findings, and communicates recommendations with District leadership, AP leaders, and corporate partners to improve profitability through reductions in shrink, safety, expenses and liability.
• Escalates safety, physical security, threat and theft-related issues and partners with District APM, HR, legal, and PR as necessary to protect the company brand, liability and maintain a productive work environment for all associates.
• Oversees compliance with all safety, security, OSHA, and HAZMAT related inspections, training, and documentation requirements.
• Leads change in safety culture by influencing and developing location leaders and safety team members to understand safety guidelines, address and promote safe behaviors, and understand incident response and follow up.
• Detects, deters, and investigates violations of company policies and criminal activities (monitors video surveillance systems, obtains evidence, takes statements, and writes case reports), sometimes in collaboration with other investigative entities.
• Ensures shoplifters are apprehended in accordance to company policies and procedures, and according to Federal and State laws related to security an Asset Protection.
• Bachelor's degree in Business Administration, Psychology, Criminal Justice, or related field OR equivalent experience
• 5 years of relevant work experience (retail or asset protection)
• 3 years of demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations)
• 2 years of experience directly or indirectly supervising employees including coaching, mentoring, direction, training, performance management and recognition
• 1 year of experience with conducing quality reviews/audits
• Experience with Microsoft Office, i.e., Word, Excel, Outlook
• Bachelor's degree in Business or related field
• National certified training program (e.g., Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g., LPQ, LPC) or equivalent experience
• 2 years of experience in retail management influencing business leaders
• Demonstrated experience analyzing business documents (e.g., P&L, exception reports)
• Experience in using physical security systems (e.g., CCTV, EAS)
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE50 home improvement company serving approximately 18 million customers a week in the United States and Canada. With fiscal year 2019 sales of $72.1 billion, Lowe's and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .
About Lowe's in the Community:
As a FORTUNE50 home improvement company, Lowe's is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe's associates donate their time and expertise through the Lowe's Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.