This is a 6 month's FTC role, with potential to go permanent
Salary is £20k - £24k DOE
This will be home based but must be willingly to travel to the clients head office near Taunton if needed for training and meetings
This role is crucial in ensuring a high-quality service is achieved and will involve conducting audits and fact finding under the direction of The Quality and Academy Leader. Requiring an in-depth knowledge of the claims and adjuster processes. This role will also be instrumental in establishing the facts and suggest changes to normal processes that will benefit the business.
This will include completion of file audits, call audits, DPA, complaint audits and assist with client audits, including the completion of audit reports.
Conduct internal audits (electronic and file-based) to asses and provide independent assurance that that the claim risk management, governance and internal control processes are operating effectively.
Carry out the internal audit work in line with direction from the Quality and Academy Leader.
Prepare and present reports (verbal and written) that reflect the audit results, following Company values in a professional, clear and concise manner.
Conduct follow up audits and monitor remedial action.
Identify risks and opportunities to improve and make recommendations to help manage and control such risks and support the business's approach to continuous improvement.
Maintain open communication with management and auditees.
Conduct any reviews or tasks requested by management, provided such reviews and tasks do not compromise the independence or objectivity of the internal audit function.
Complete Root Cause Analysis of Complaints and Feedback.
Update Actions logs and monitor progress of these actions.
From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.
Good interpersonal and organisation skills are essential with a logical approach to work, with an ability to work to targets, prioritise work and meet deadlines
Good customer service and negotiation skills
Understand what great looks like
Good understanding of processes and how they work. Ideally already having experience in complaints and insurance claims.
Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
High Attention to detail and excellent analytical skills
Solves problems and uses own experience to reach a satisfactory conclusion
Good communication skills (both written and oral)
Ability to build a good rapport with the team and be a team player
Sound independent judgement
A professional and pragmatic style in line with our Company Culture and Values
An investigative and inquisitive approach