Permanent Credit Manager Job, Based in Warrington
Exciting new job for an expert credit manager based in the North West, to £53k + bonus + benefits
Your new company
Your new organisation takes great pride in providing the best service to customers at the lowest sustainable cost and in a responsible manner. The organisation also supports local communities through partnerships and employee contribution as well as employees by investment in learning and development. An excellent benefits package is provided including bonus, excellent pension scheme, generous holiday allowance, healthcare and an on-site gym.
Your new role
Reporting to the Head of Income, you will expertly lead the management and operation of the Collections teams.
Responsible for up to 100 staff, you will deliver against a cash collection target of over £1.1bn and develop the Collections team through the a CICM accreditation scheme which will support an annual intake of learners through the CICM Certificate in Debt Collection and CICM Diploma in Credit Management.
Your energy will drive a customer centric culture that delivers an effective, productive and efficient service that surpasses customer expectations and business targets, enabling fair outcomes for the customer and protection of the interests of the organisation. Your excellent people development skills will help create a high performing team through establishing team identity, purpose, ambition, and aligned objectives which contribute to wider company goals.
What you'll need to succeed
CICM qualified, you will have a proven track record of leading, developing and delivering cash collection performance improvements.
Experience of working in a contact centre and operational environment with responsibility for leading large numbers of people will enable you to thrive in this role, providing high levels of customer service, quality and operational effectiveness. You will also have strong financial awareness with understanding of income, cash profiling and bad debt provisions and a track record of managing vulnerable customer schemes.
This is a great career opportunity for an expert credit professional with excellent communication skills to motivate and influence people at all levels, leading from the front to successfully exceed business targets and objectives.
What you'll get in return
This is an exciting newly created career role with a fantastic employer that puts learning and development and continuous improvement at the heart of the organisation.
A leading benefits package is on offer including a bonus scheme of 10.5%; generous holiday of 26 days annual leaving that rises with service by one day per year of service up to 30 days; excellent pensions scheme where the employer will double your individual contribution so if you put in 7% they will put in 14% so 21% into your pension (example); private healthcare for management level; on-site gym.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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