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Credit Controller

Employer
ALD Automotive Group Ltd
Location
Bristol, South West England, United Kingdom
Salary
Competitive Salary
Closing date
Dec 5, 2020

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Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
The Credit Control team are part of the wider Credit Control Department, who's function is to provide 2nd line, market leading customer care to ALD customers. Supporting internal departments with financial administrative whilst also proactively working with customers already arrears or facing hardship. We provide subject matter expertise to support our Customer Care and Sales functions for both the ALD brand and for our White Label & Banking Partners.

Put simply Credit control focus on the collection of overdue balances, supporting of vulnerable customers and the resolution of queries that are preventing payment.

The key purpose of our Credit Controller is to achieve high collection rates through proactive outbound calling to meet both call and cash collection targets. However it is also true to say that ALD Automotive is committed to the spirit and principles of TCF with the fair treatment of customers being central to our business culture. This is a busy team who handle a high volume of inbound Credit Control and Customer Service related queries.

Due to continue growth we are currently seeking to fill a number of newly created posts within the team, offering both full and part time time hours. Considering the nature of our primary task we are operational between the hours of 8.00am and 8.00pm and have roles covering both early and late shifts, with the earliest being 8.00 - 4.30 and the latest 11.30am - 8.00pm. As mentioned we are able to offer varied hours however do also expect a level of flexibility to suit business needs.

Responsibilities/Duties

Ability to handle in the region of 60-80 calls a day both inbound and outbound
Chasing and collecting payments via telephone, letter and email
Dealing with/solving queries on invoices with both internal departments and external customers
Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options
Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
Monitoring and placement of all standing order and direct debit mandates
Maintenance of credit control records ensuring contact records are accurate and up to date at all times
Responsible for ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit.
Develop knowledge of systems and deliver positive process change.
Ability to cover multiple shift patterns between 8am and 8pm weekdays as required
Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders.

Essential Criteria / Skills & Experience

Previous experience in a previous Credit Control/ Collections focussed role.
Develop others by sharing own experience and expertise
Outstanding telephone manner with the ability to influence others
Excellent communication skills: written, verbal, report writing and presenting
Excellent time management, planning, organisational and delegation skills
Self-motivated
Highly competent in Microsoft

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