ABOUT THIS ROLE:

• Methodically work through the debtors in a consistent manner to ensure all overdue debts are contacted
• Be able to change your collection style throughout the ledgers due to different clients and key customers
• Review monthly overdue accounts and place on stop if required
• Escalate to the Credit Manager at the earliest opportunity accounts that are problematical or risk a bad debt
• Build effective business relationships with internal and external customers to maximize cash collection whilst minimising risks
• Allocation of customer's payments
• Maintain an accurate collection diary with notes and times of calls. Including details on top level account status for management reports
• Monitor failed direct debits and pursue alternative payment
• Escalate and track progress of queries raised with other departments and within finance
• Produce high quality work volumes and call statistics

KEY SKILLS & EXPERIENCE:

• Enjoy working as part of a close-knit busy team
• Self-Motivator
• Attention to detail and great organisation skills
• Be highly skilled in prioritising tasks
• Strong negotiator across all levels considering client and business constraints
• High Level of IT literacy
• At least 2 years' experience working within a similar role