Position Title: Phone Banking Officer

Business Group: Phone Banking, Retail Banking Group (RBG)

Background: Bank Phone Banking offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs.

Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.

Roles &

Responsibilities:


Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone
Key skills:

Fluency in spoken English & Hindi language
Open to work in rotational shifts

call 8080702016Email-hyflyhr@gmail.comHy Fly Consultancywww.hyfly.in

Phone Banking Officer-Graduate Fresher-Western Line-Salary 19k

Skills: Inbound, Outbound, Customer Service, Voice Process, Cce, Customer Care, Customer Care Executive, Customer Service Executive, Customer Support, Telesales, Bpo, Call Center, International Call Center, Fresher

Experience: 0.00-5.00 Years