Urgent Opening in Phone Banking Officer on Bank Payroll - Andheri East - JB Nagar
RBI Recognized Corporate Bank-Phone Banking Officer Fresher 2019
Hy Fly Consultancy
www.hyfly.in
Free Placement / No Registration ChargesJob Designation: Phone Banking Officer
We have an immediate opening for the profile of Customer Relationship Manager - Voice Process
Location - Jui Nagar, Navi Mumbai
CTC - Upto 2.50
The job involves
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per Co on call.
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
call 8080702016Email-hyflyhr@gmail.comHy Fly Consultancywww.hyfly.in
Designation-Phone Banking AM Process-Inbound/OutBound Payroll-Bank Receive Calls of the Existing Bank Customers 9 am to 6 pm Fix Shift Sunday Fix Off + Sat Off Call 8080702016 Kanchan Email-hyflyhr@gmail.com
Skills: Inbound, Outbound, Customer Service, Voice Process, Cce, Customer Care, Customer Care Executive, Customer Service Executive, Customer Support, Telesales, Bpo, Call Center, International Call Center, Fresher
Experience: 0.00-5.00 Years
Hy Fly Consultancy
www.hyfly.in
Free Placement / No Registration ChargesJob Designation: Phone Banking Officer
We have an immediate opening for the profile of Customer Relationship Manager - Voice Process
Location - Jui Nagar, Navi Mumbai
CTC - Upto 2.50
The job involves
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per Co on call.
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
call 8080702016Email-hyflyhr@gmail.comHy Fly Consultancywww.hyfly.in
Designation-Phone Banking AM Process-Inbound/OutBound Payroll-Bank Receive Calls of the Existing Bank Customers 9 am to 6 pm Fix Shift Sunday Fix Off + Sat Off Call 8080702016 Kanchan Email-hyflyhr@gmail.com
Skills: Inbound, Outbound, Customer Service, Voice Process, Cce, Customer Care, Customer Care Executive, Customer Service Executive, Customer Support, Telesales, Bpo, Call Center, International Call Center, Fresher
Experience: 0.00-5.00 Years
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