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Global Service Deliver Lead (Accounting & Tax)

Employer
TMF Group
Location
Warszawa, PL
Salary
Competitive
Closing date
Oct 30, 2020

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Job Role
Tax Compliance
Sector
Finance
Contract Type
Permanent
Hours
Full Time
In an environment of ever increasing globalization we provide professional services in 80+ countries to help our clients operate across borders. Whether entering a new market or driving in country growth we ensure they stay focused on their core business, taking the stress away from their accounting, legal and HR responsibilities. We are embarking on an ambitious growth plan which will be achieved through strong organic growth, the entrance to new markets and completion of acquisitions. This provides a truly dynamic work environment to build a successful career and see a tangible impact from the work that you complete We are currently looking for a highly-skilled and dynamic person for a position of:GLOBAL SERVICE DELIVERY LEADER (ACCOUNTING & TAX) Location: Warszawa

Job purpose

The Global Service Delivery Leader has overall accountability on how services are delivered globally to TMF clients for their respective service line. They will manage a team of Client Service Managers and Directors, working closely with Countries to ensure that contractual services are met and a culture of continuous improvement is instilled to ensure clients see increased NPS and C-sat year on year. The Service Delivery Leader will be responsible for ensuring the right structure is in place, having the right people to manage clients plus having the right tools and processes to set the team up for success. It is fundamental that management has visibility of performance and will look to the Global Service Delivery Leader to provide the relevant Management Information on current performance plus key initiatives to drive improvements. Key people skills will be required to manage the Client Service Managers and Client Service Directors, making sure that TMF has the right resources with the right skills to deliver an excellent service. In addition to ensuring delivery to contractual requirements, as Service Delivery Lead it is expected that they will develop value add discussions to enable a smarter understanding of clients and their pain points.

Key Responsibilities

  • Be a strong Leader, able to manage experienced Managers and Directors effectively
  • Work closely with Digital Operations to ensure that any opportunities to improve service delivery are worked in partnership. This includes looking at improvements that can drive benefits across multiple clients and locations, including processes, workflow, documentation and automation.
  • Lead overall Service Line Quality performance reviews at a Global and Regional level, working with the Client Support team to develop templates and a consistent approach to service reviews.
  • Be the point of contact for any escalations that are unable to be resolved at a Client Service Manager / Client Service Director level.
  • Understand client contractual obligations, driving consistency and standardization across global clients. Lead lessons learned where contractual exposure is high, ensuring business risk is mitigated for future contracts...
  • Accountable for the delivery of contractual commitments for their service line, working with the Market Leaders to ensure that any operational matters are resolved with a clear improvement plan and actioned by the local offices.
  • Hold regular business reviews with the local offices as appropriate, building relationships with operational teams, working as OneTMF to deliver excellent service
  • Work closely with the Client Director and Sales community to support sales presentations, ensuring delivery is understood at a pre-sales stage, with relationship building before contract signature
  • Manage proactive initiatives to improve client satisfaction, based on but not limited to feedback provided through regular client surveys. With this client feedback, create and maintain a Client Service Plan which includes a plan on what improvements are required, including balanced scorecards.
  • Development of an ongoing commercial and operational relationship with existing clients that ensures year on year delivery of contracted revenues and growth
  • Define and manage the contact management strategy with the Client and across TMF, including support to contract renewals and price negotiations.
  • Responsible for building and maintaining relationships with key service/functional owners on the Client Account.
  • Track and review contract performance, identifying and recommending actions where deviations on performance are identified through these reports.


Key requirements:

  • At least six years' experience working in a client-facing environment, with a good track record of delivering services experience of advance Project Management principles; able to identify key deliverables/structure key activities into work assignments; plan timing and work, monitor progress; priority setting/adjust appropriately to changing demands.
  • At least six years' experience of managing against a commercial contract - understands the SLAs and SLGs and definitions of scope as applied to pricing.
  • Higher education
  • Fluent, clear and concise communication in English (min. B2)
  • Able to own service delivery across many service lines and locations, appreciating different cultures and styles
  • A specialist in their particular service line
  • Extensive experience managing complex BPO/Professional Services delivery on a regional or global basis
  • Extensive experience growing and managing client relationships
  • Demonstrable experience in an outsourcing, multi-shored environment.
  • Experience of working in a global matrix environment, with geographically dispersed resources.
  • Demonstrated results in Service Level Agreements (SLA) metrics and measures
  • Self-organization / time management: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers high quality work products.
  • Ability to collaborate and to drive change in an international matrix environment across a broad set of cultures and business practices. Flexible and able to thrive in fluid environments, without the need for rigid structure.
  • Able to travel internationally when required meeting clients face to face.
  • Experience of owning a client P&L would be beneficial.


Working at TMF Group offers:

  • Stable employment in a company operating in a global multi-cultural environment
  • Exposure to multi-jurisdictional professional practices
  • Private medical care, sport's benefit system, life insurance
  • Semi-Flexible working hours
  • English lessons carried out in the office
  • Attractive location in the city center
APPLYProsimy o zamieszczenie w CV następującej klauzuli:„Wyrażam zgodę na przetwarzanie moich danych osobowych (niewymienionych w art. 22¹ §1 Kodeksu pracy), zawartych w CV i/lub liście motywacyjnym, przez TMF Poland sp.z o.o. z siedzibą w Warszawie (00-078), przy Pl. Piłsudskiego 1, w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu”. Jeżeli chcesz, abyśmy zachowali Twoje CV w naszej bazie rekrutacyjnej prosimy o umieszczenie dodatkowo w CV następującej zgody:„Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w CV i/lub liście motywacyjnym w celu wykorzystania ich w przyszłych procesach rekrutacyjnych przez TMF Poland sp.z o.o. z siedzibą w Warszawie (00-078), przy Pl. Piłsudskiego 1” Masz prawo do cofnięcia każdej z powyżej udzielonych zgód w dowolnym momencie. Wycofanie zgody nie wpływa na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej wycofaniem. Wycofanie zgody jest bezpłatne.

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