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Ref: 20298

Your New

Job Title:
Mandarin Speaking Account Service Clerk

The Skills You'll Need: Mandarin and English both fluent; experience with banking customer face to face

Your New

Salary:
Negotiable depending on experience.

Location:
Central London

Who You'll Be Working for: An international Bank

About the job:

Marketing the retail business; dealing with deposits, remittances, Bureau de Change and customer enquiries. Assisting with customers' periodic reviews, collecting AML transaction information queries

What You'll be Doing Each Day:

Main Responsibilities

Increasing the numbers of customers using debit card and E-banking;Expanding business of new products and services;Execute agreed plans in appropriate timeframes.Participate and/or recommend marketing activities to promote the products and services offered by the Bank;Marketing and achieving targets;To create and maintain accurate client information and static data on internal systems;Process the opening and closing of personal and business flexible accounts and fixed deposits accounts;Handle cash deposit and cash withdrawal. Keep the cash-box safe and undertake cash count daily;Process Cashier Order/Demand Draft business;Process Bureau de Change, debit card and internet banking business;To maintain customer files by compiling available information and consolidating into the banking systems;Process Royal Mint coins business;AML Suspension Reporting;Customer accounts activity review;Handling customer enquiries and complaints;Internal and external reports;Bank statement and other leaflet posting;Assist in the resolution of compliance problems following appropriate internal processes;Assist with GDPR ,PSD2 and other project work when required;Generate and verify SCV file information;Conduct daily basic CASS review operation in accordance with established policiesFiling and other duties as assigned.The Skills You'll Need to Succeed:

Good Microsoft Office skills;Good organizational skills and attention to detail;Good interpersonal skills with the ability to communicate with people of different departments;The ability to prioritise tasks and delegate when necessary;Accurate reporting skills;Good team player;Mandarin speaker is preferable but not mandatory.Job status: Permanent

Start date: ASAP

Working hours: 9 to 5

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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