Service Administrator
- Employer
- Page Personnel
- Location
- England, East Sussex, Brighton
- Salary
- £26000 - £27000 per annum
- Closing date
- Oct 30, 2020
View more
- Job Role
- Auditor
- Sector
- Public Administration & Regulation
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Service Administrator / Brighton / Administrator / Financial Services
Client Details
A leading organisation based in brighton are seeking a Service Administrator on a permanent basis.
Description
As Service Administrator you will:
- Work with the service and performance manager to ensure our third-party supplier operations are delivered in line with the contract and provide a good customer experience
- Act as a point of contact for enquiries and issues in connection with the services (customer support, compliance and enforcement, complaints, declaration of compliance)
- Raise and manage incidents through to closure
- Be responsible for the completion of the quality and risk checks and provide a monthly report on themes and trends
- Listen to customer calls and review correspondence to identify trends and opportunities for improvements to processes and customer experience
- Drive implementation of improvements within our third party
- Carry out investigations using customer relationship management (CRM) system and prepare briefings notes when issues arise
- Review our third-party supplier performance in accordance with KPIs
- Support projects including the smooth exit/transition of services from the current supplier
Profile
- Ability to build effective working relationships with key stakeholders
- Confidence to challenge
- Knowledge of working in a customer focused environment
- Knowledge of assimilating information from multiple sources to and presenting in a clear concise way
- Excellent communication skills written and oral
- Drive change and deliver improvements
Job Offer
£27,000 + benefits
Company
When it comes to recruiting and placing part qualified (PQ) accountants and transactional finance candidates, Page Personnel gets the job done. We have 200 specialist recruitment consultants who know the finance market inside out and can help you to find the right role or the right candidate for your specific requirements. As part of a network of 21 countries we’re also able to offer global insight and access to international candidates.
We maintain close links with institutions like CIMA and ACCA, so it’s a market we fully understand. Our expertise also extends to areas like credit control, accounts payable and payroll and graduate recruitment.
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