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European Credit Manager

Employer
Hays A&F
Location
England, Suffolk
Salary
£35000.00 - £42000.00 per annum
Closing date
Oct 8, 2020

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Job Role
Credit Control
Sector
Publishing & Broadcasting
Contract Type
Permanent
Hours
Full Time

Job Details

Your new company
Hays are working with a leading international publishing and distribution business who are recruiting a European Credit Manager to lead the development of the credit function. This company have a well-established customer base and are continuing to perform exceptionally in the current economic climate.

Your new role
You will be accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers and the assessment of the creditworthiness of potential customers, with the goal of optimising working capital and mitigating risk of bad debt. You will be responsible for developing and continually improving processes to drive efficiencies, improve controls and provide clearer and more timely reporting to senior management. The role also has ownership of the customer master data and is responsible for ensuring GDPR compliance

Key Responsibilities & Duties
Credit Control Process & Management

  • Ensuring timely payments are made
  • Processing incoming fund (cash allocations)
  • Sending statements, reminders, accounting status updates
  • Processing credit applications
  • Monitor periodic credit reviews
  • Ensure that any credits are raised approved and raised in a timely fashion, and reviewing any returns credit notes
    • Work with Sales and Customer Services to resolve any customer queries
    • Manage write-offs, bad debt provisions and setting up payment plans
    • Preparation of statement of claims for liquidators
    • Assisting the broader accounts team, providing information to the appropriate accountants to ensure that any accruals / provisions are made in a timely and accurate fashion


Management Reporting

  • Review and report on Aged Debtors
  • Bad debt analysis
  • Flag to European FC & FD any risk areas
  • Measure the team's performance with appropriate measures, such as the setting of DSO targets
  • Reporting & representation to Music Industry Association


Systems Management, Process & Control

  • Develop and maintain of the company's credit policy to mitigate unnecessary risk
  • Review and assess current internal systems, processes and procedures across all European sites recommending / implementing changes as required to reduce debtor days
  • Ensure that the credit control systems and processes are robust, compliant and suitable to support current business activities and future growth
  • Develop / Agree on-boarding process with Sales to ensure the efficient processing of invoices and cash collection
  • Ownership of customer master data, including adherence to GDPR


Management of Key Relationships

  • Liaise with external auditors and respond to any queries raised in relation to Credit Management
  • Create strong customer relationships
  • Manage relations with the Sales & Customer Services teams
  • Manage relationship and negotiate terms with third party debt collection agencies
  • Manage relationship with credit reporting agencies


Team Management

  • Manage and develop the Credit Control Team, leading by example, implementing necessary change in order to deliver a collaborative, energetic, value adding, commercially focussed and output driven team. This covers both direct and indirect credit control teams.
  • Actively manage direct reports in respect of holiday, sickness and general day-to-day management.
  • Monitor and encourage improvements towards standards of work via guidance, coaching and mentoring.
  • Conduct annual appraisal and 6 monthly reviews.
  • Encourage / foster a culture of continuous development.
  • Highlight and recommend training requirements for the team and individuals within the team.
  • Proactively suggest improvements to the department.
  • Review the existing structure of the department and draw up an effective model to move department forward.


General

  • Liaise with work colleagues as required.
  • Participate in internal / external meetings as requested.
  • Identify and meet personal job-related training and development as required.
  • Provide assistance in terms of general and specific business support as required.
  • Carry out all other duties as may be required that fall within the capabilities of the role.
  • Ensure compliance with data protection principles, ensuring all sensitive data is stored securely and used appropriately.


This is a full time role working 37.5 hours a week between Monday and Friday. The role offers remote working in the first instance but long term an office presence will be required for at least 4 days a week.

What you'll need to succeed
You will have previous experience in:

  • Managing an overseas credit and collections team, ideally within Europe
  • Proven track record of developing a credit function including improvements to credit policy and process and reporting improvements
  • Strong internal and external stakeholder management and an ability to work with operational elements of the business.
  • Ideally CICM qualified
  • Experience working with 3rd party debt collection agencies and an ability to foster those relationships.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

To locate your nearest Hays office please visit:

https://www.hays.co.uk/office-locator/?utm_source=&utm_medium=email&utm_campaign=email168

Or call:

T: 0207 259 8794

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