Do you enjoy working in a team and dealing with customers?

South Norfolk and Broadland Council have an exciting opportunity for you to joins us as a Council Tax Officer based Predominantly at Thorpe Lodge, Yarmouth Road, Norwich, NR7 0DU but also on occasions at South Norfolk House, Cygnet Court, Long Stratton, NR15 2XE and/or remote working. You will join full time, permanent basis in return for a competitive hourly rate of Circa £19,177 per annum.

Two Council's One Team

Broadland and South Norfolk Councils are in a partnership with staff working together for both Councils. This is an exciting time to join our organisation as our Council Tax Officer as you will help us continue to build our one team ethos.

What's in it for you...

Our package includes:

- 25 days holiday increasing to 28 days after 5 years' service plus bank holidays (pro-rata for part time employees)

- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)

- Employer pension contributions of 15% with the option to make additional voluntary contributions

- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme - with more to come!

- Payroll giving scheme

- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training

- Compassionate leave and sickness entitlement for times of need

- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

What you could be part of...

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

Responsibilities of our Council Tax Officer:

- This job will put you at the heart of a Council Tax team dealing with customers face to face or on the telephone as well as by correspondence.

- You will deal with Billing, Collection and Recovery of Council Tax and will process changes of address and circumstances on Council Tax accounts. You will need to learn relevant legislation to be able to correctly process changes.

- You will need to work efficiently and accurately to ensure customers changes and notifications are processed to a high level.

- Good people skills are very important as this role involves negotiating with residents who are behind with payments and helping them understand their bills as well as explaining Council Tax rules and regulations.

What we're looking for in our Council Tax Officer:

Good literacy, numeracy and IT skills (evidenced by at least five GCSEs or equivalent to include Maths and English) is important. To complement our high achieving team you will also demonstrate excellent customer service skills and should ideally possess previous Council Tax, business rates or general administration and customer service experience.

If you feel you are the right candidate for the role as our Council Tax Officer then please click 'apply' now, we'd love to hear from you!

Closing date: 7 October 2020

Interview date: 16 October 2020