Credit Control Manager - Totnes

Basic salary up to £33,000 + company bonus up to 10% of salary

Fantastic benefits including medicash scheme, 'perks at work' voucher scheme, pension, annual leave rapidly increasing with service

The Company:

Newcross Healthcare Solutions is one of the largest and most successful healthcare temporary staffing providers in the UK. Launched in 1996 by our current owners, Newcross has grown rapidly, and organically, from small beginnings to become a nationwide brand, with over 60 business locations and over 8,500 employees. Our vision is to 'Dominate the market through Excellence' by valuing trust, empathy and expertise.

Our aim is to become the world's largest interim care staffing platform, therefore technology is at our core. We are challenging of the status quo, have ambitious growth plans, look for continuous process improvements and are determined to deliver exceptional service to our internal and external customers.

The role...

We are looking for a highly motivated, self-starter to lead and support our credit control team in providing a timely and efficient service to the business, ensuring that debt reduction targets are met. With your natural leadership style you will promote a culture of ownership, flexibility and teamwork and support individuals with their development through training and mentoring. Using an innovative and solution based approach you will take a lead in improving systems and processes and driving positive change.

Key tasks:

• Effectively managing the credit control team to ensure targets and deadlines are met
• Working with Operations to ensure client set up is in line with Company procedure
• Ensuring the client contract database is kept up to date
• Implementing effective methods for monitoring the performance of the team
• Processing invoices in line with customer agreements and resolving any queries on Rates and Grades
• Producing reports for Senior Management and Operations as required
• Ensuring invoices are paid within business terms
• Setting, monitoring and enforcing credit limits in accordance with company procedure
• Issuing procedural letters as per company deadlines (reminder letters, pre legal letters etc.)
• Timely and regular review of credit stopped clients to ensure appropriate level of customer service
• Issue court documentation where applicable up to point of either a) going to court or b) instructing bailiffs
• Ensuring bad debts are kept under regular review and appropriate provisions are made
• Administering Direct Debit payment scheme
• Consolidating client accounts

You...

To be successful within this role you will need:

• At least 2 years' experience of managing a credit control function within a commercial organisation
• Good understanding of balance sheet analysis, credit risk, financial exposure and setting credit limits
• A natural leader with a track record of developing and mentoring team members
• Excellent communicator with the ability to discuss and present verbally and in writing to all levels of management in a concise manner.
• Team Player with the ability to engage and work with colleagues in a cross-functional environment
• Flexible and adaptive with the ability to manage daily workload and commitments
• Willing to listen, encourage and support ideas from all levels within the organisation
• Ability to support and challenge non-financial managers
• Passionate about providing high level service to internal and external stakeholders
• Experience of contractual review and negotiation of terms and conditions
• Excellent attention to detail and able to work on own initiative
• High problem-solving skills
• Self-starter with high personal energy