Branch Service Partner
- Employer
- Yes Bank
- Location
- Hyderabad, Andhra Pradesh, India
- Salary
- Competitive Salary
- Closing date
- Oct 1, 2020
View more
- Job Role
- Finance Business Partner
- Sector
- Finance
- Contract Type
- Permanent
- Hours
- Full Time
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Job Description :
1. Account Opening & Maintenance: ü Run the processes for account opening, account maintenance & account closure related formalities as per YBL process ü Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. ü Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) ü Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required ü Maintain strict vigilance on the quality of forms and documentation provided ü Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: ü Ensure proper scrutiny of all transactional documents submitted by the customer vis-à -vis branch checklist to ensure all that all necessary documents are submitted by the customer. ü Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations ü Ensure strong monitoring of all transactions 3. Service & Quality: ü Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. ü Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency ü Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. ü Play a pro-active role in new products, processes or systems roll out impacting the clients ü Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. ü Ensuring collection of CSS forms on periodic basis and sent to NOC. ü Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: ü Responsible to follow all process, policies as per guidelines & audit rating of the branch ü Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective ü Attend to any audit findings and resolve them immediately as applicable 5. Others: ü Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office ü Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. ü Manage Local Vendors /agency relationships to ensure smooth execution of transaction ü Responsible for Branch upkeep & maintenance and control over the cost ü Must be thorough with banking processes, regulations & guidelines across ü retail products. ü Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets Qualifications :
ü Graduate, (Post Graduate preferred) ü AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage
Job Description :1. Account Opening & Maintenance: ü Run the processes for account opening, account maintenance & account closure related formalities as per YBL process ü Handle customers' enquiries and instructions, whilst ensuring that the Bank's
Experience: 0.00-50.00 Years
1. Account Opening & Maintenance: ü Run the processes for account opening, account maintenance & account closure related formalities as per YBL process ü Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. ü Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) ü Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required ü Maintain strict vigilance on the quality of forms and documentation provided ü Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: ü Ensure proper scrutiny of all transactional documents submitted by the customer vis-à -vis branch checklist to ensure all that all necessary documents are submitted by the customer. ü Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations ü Ensure strong monitoring of all transactions 3. Service & Quality: ü Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. ü Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency ü Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. ü Play a pro-active role in new products, processes or systems roll out impacting the clients ü Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. ü Ensuring collection of CSS forms on periodic basis and sent to NOC. ü Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: ü Responsible to follow all process, policies as per guidelines & audit rating of the branch ü Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective ü Attend to any audit findings and resolve them immediately as applicable 5. Others: ü Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office ü Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. ü Manage Local Vendors /agency relationships to ensure smooth execution of transaction ü Responsible for Branch upkeep & maintenance and control over the cost ü Must be thorough with banking processes, regulations & guidelines across ü retail products. ü Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets Qualifications :
ü Graduate, (Post Graduate preferred) ü AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage
Job Description :1. Account Opening & Maintenance: ü Run the processes for account opening, account maintenance & account closure related formalities as per YBL process ü Handle customers' enquiries and instructions, whilst ensuring that the Bank's
Experience: 0.00-50.00 Years
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