Assistant Operations Manager | Funeral Insurance Sector (JB291)
Salary: R30 - 35 000 per month
Working Hours: 08:00 - 17:00
Management experience of 50+ staff

Kontak Recruitment is currently sourcing an Assistant Operations Manager with experience in the Insurance sector, specifically Funeral Cover to join their client based in Johannesburg CBD.

You will be required to oversee the management of policy services, in conjunction with the Operations Manager, which includes Call Centre, Claims, Data Management and Premium Administration. This will include:

• Implementation of business strategies
• Ensure good governance, risk management and compliance
• Conduct KPI's for departmental managers, team leaders and supervisors and oversee performance assessments staff reporting into them
• Research, design & implementation of best practice customer-centric solutions in conjunction with the Operations Manager
• Check and authorize claims & refunds within the provided mandate, promptly and accurately
• Submit analysed monthly operations report and stats accurately and promptly
• Provide input for budgeting purposes & aid in the adherence to set budgets
• Sign-off on submission of leave/overtime on VIP ESS across Policy Services areas, ensure areas are sufficiently staffed at all times

Minimum Requirements

• Previous management experience within the Insurance Sector with a focus on Funeral policies
• RE5