Job Title:
Risk Management Regional Manager (South East Region)

Location:
Homebased

Salary:
Commensurate with experience plus a good range of benefits

Duration: Permanent

Hours: 35 hours per week, Monday to Friday

About the role

The role holder is responsible for leading Risk Control operations across Intermediary and Church. The role holder is required to manage the operational strategy for the Risk Control function to strengthen and maintain customer relationships, contributing to business retention and company profitability.

Key accountabilities

• Manage the operational direction of the Risk Management function by ensuring activities are in line with overall business plans.

• Responsible for the planning, coordination and effectiveness of Risk Management Regional teams to deliver a market leading proposition.

• Drive and maintain annual survey output levels to meet required service level agreements.

• Responsible for the management and delivery of the Church Resurvey programme.

• Manage the delivery of consistent, highly effective risk services operations.

• Actively engage with Underwriting and Regional business hubs in order to develop risk appetite, identify new markets and potential customers.

• Provide and monitor effective lead indicators in relation to Risk Management programmes recommending appropriate operational efficiencies.

• Support Underwriting objectives by ensuring the right levels of skills/expertise are being deployed and any adverse risk features are identified.

• Monitor and control agreed Risk Management operations budget as part of the financial planning process and effect monthly reviews to identify variance and build plans to address.

• Lead the effective implementation of change management initiatives, new technologies and utilisation of existing systems.

• Contribute to tripartite relationships at a large case / Church customer / national broker level.

• Raise and maintain Ecclesiastical's profile within the insurance and wider markets.

• Act as a leader, mentor, coach and point of reference for the function.

Key performance indicators

• Effective management of all operations & processes.

• Achievement of customer service KPIs

• Achievement of quality KPIs

• Delivery of survey and resurvey targets

• 360º feedback from internal and external stakeholders

• Improved level of technical and behavioural competency within the team

• Expenditure is within budget or is amended by exception

Knowledge, skills and experience

• Proven track record in managing a Risk Management function

• Significant influencing and stakeholder engagement skills, acknowledged as a leader in the wider business

• Ability to effectively engage, communicate and impart knowledge at all levels

• Innovative and Inquisitive - constantly looking at ways to innovate our operations and proposition

• Must have a full drivers licence and be prepared for regular travel across the South East

• Based within a commutable distance of the South East Region

• ACII qualified (Preferential)

• Other professional qualification - eg. NEBOSH/AIRM

• Experience of implementation of significant change to drive performance

• Proven track record of working across survey and underwriting functions

To apply, please email your CV and cover letter to us.

Early applications are encouraged.