We are looking to recruit a number of Senior Client Asset Management Associate's based at our Leeds office. With this role you would become part of the UK's largest provider of genuinely free independent debt advice and managed solutions.

Our vision

Every year we help 650,000 people to resolve their debt problems and rebuild their lives. We employ over 1,700 colleagues and in our 27-year history we've helped millions of people on their journey to becoming debt free.

Right now, we're working to deliver an ambitious four-year strategy which will see us helping more people, responding to changing client needs, and working closely with our partners to reduce the harm of problem debt

What you will be doing

To support the Charity in relation to its client money functions, including allocation of client/creditor receipts, disbursement of client funds for the charity and third party debt advice providers, as well as other related processes.

Key accountabilities

• Maintain FCA CASS responsibility for the charities role as payment distributor for third party debt advice providers to ensure the client meets their obligations for repayment to their creditors and also the charity as a nominated payment distributer
• To work daily tasks, notifications and changes as directed by regulatory/third party bodies to ensure expectations are met ensuring that steps are always taken to disburse funds within pre-defined regulatory FCA CASS expectations
• Assist internal departments with payment distributer related queries whether by telephone, email or correspondence
• Provide support and assistance with development of new or amendments to existing processes that affect the department ensuring a risk based approach is adhered to
• Perform ad-hoc User Acceptance Testing (UAT) and Live Verification duties where necessary to help the charity complete important changes to systems and processes.
• Assist management with adhoc internal project work and reporting
• Process manual and automated client/creditor deposits to the charity, ensuring disbursement activities take place within pre-defined regulatory FCA CASS expectations
• To work daily exceptions and unallocated/unidentified deposits (including historical transactions) ensuring that steps are always taken to disburse within pre-defined regulatory FCA CASS expectations
• Process refunds (including historical uncashed refunds) ensuring these are processed daily, ensuring that BACS transfers are promoted where possible

Experience and knowledge

• Previous payment processing experience
• Literate in Microsoft Word and Excel and all relevant internal computer packages.
• Knowledge of BACS or Direct Debit processes
• Knowledge of CASS 11 rules and expectations
• Knowledge of AML processes
• UAT processes and methods (desirable)
• Analysis, interpretation and reporting of financial data (desirable)

Skills and abilities

• Highly numerate and skilled in accurate data entry, with good attention to detail
• Prioritise their own workload, working to strict deadlines and problem solve using own initiative
• Excellent communication
• Good team player
• Self-motivated, with a positive attitude towards change

We value our colleagues

We don't just care for our clients and those people who contact us for help. We also value our colleagues, and this role comes complete with a generous benefit package which includes:

• 24 days annual leave (this increases by one day per year up to a maximum of 29),plus bank holidays
• The ability to buy and sell annual leave
• Travel season ticket loans
• Cycle-to-work scheme
• Group personal pension scheme
• Westfield Health cash plan
• Employee assistance programme
• Financial planning
• Long service awards