We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. As a learning business, our mission is to help people and organisations to develop the skills and knowledge they need to succeed. With new products and services driving our global expansion, we're looking towards a digital future. It's resulted in a period of true cultural change here at Wiley, which means even more career and development opportunities for our talented people.

uitable, and meet the needs of our diverse workforce. All of which helps to make this a very rewarding and inspiring place to be.

Job Title:
Accounts Controller/Credit Controller

Working in the Credit Control team based in Chichester, this role will play a key part in ensuring that customer accounts are settled according to agreed terms and that any enquiries which may affect the customer's ability to pay are understood and resolved for assigned customer base. In this role you will be responsible for your assigned customer base, ensuring that both Individual and Team KPI's and Operational Objectives are met. Typical volumes across the team are circa 1,000 customers covering the German market totaling on average £4m+.

This is a great opportunity for an experienced Credit Controller to join a successful collections team!

Responsibilities:

• Maintain, Reconcile, and resolve Accounts Receivable assignment (considering complexity of diverse market conditions and methods of business for each different geographical customer location)
• Respond to customer inquiries and take appropriate actions
• Resolve disputes in respect of Invoices / Statements sent to customers (including reconciling variances in payment deductions and credits issued)
• Ensuring payments are allocated on accounts and identifying any unallocated payments in collaboration with the Accounting Shared Service Centre
• Review monthly statements to ascertain that they are correct and that problems are promptly detected and rectified
• Ensure appropriate credit limits are set in conjunction with Wiley Global Credit Policy
• Escalation within customer organization and / or to Wiley Management and Sales to resolve delinquent issues
• Establishing Payment Schedules / Plans for financially distressed customers
• Recommend write-offs and 3rd party collection agency referrals
• Collaborate closely with multiple internal groups, such as Customer Service, Returns and Sales Departments, persuading necessary action be taken for issue resolution enabling payment and management of customers account
• Ensuring Sarbanes Oxley (SOX) procedures are maintained & followed
• Maintain the integrity of Credit & Collections Master Data

Qualifications/Requirements:

• Previous experience working in a complex Credit Management Department, preferably as a collections analyst
• Basic Accounting Skills
• Math GCSE
• English GCSE
• MS Office Proficient (Excel, Access, Word, Powerpoint and Outlook)
• Detail oriented and organized
• Strong written and verbal communication
• Ability to multi task in a fast paced environment, adaptabable

Benefits: Wiley offers compensation and benefits that are competitive, equitable, and meet the needs of our diverse workforce. All of which helps to make this a very rewarding and inspiring place to be.

Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.