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Credit Control Team Manager

Employer
Omni RMS
Location
Syston, Leicester, United Kingdom
Salary
Competitive Salary
Closing date
Sep 22, 2020

View more

Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Credit Control Team Manager

Syston

Full Time, Perm

£30,000 - £34,000 per annum

Job Description

Reporting to the Head of the Customer Contact Centre, the role will see you manage a team with a focus on Credit Control and Customer Service. One of the main purposes of the role is to manage a small team of domestic credit controllers whilst also supporting the wider customer service team with a view of collecting debt in a professional and timely manner whilst offering great customer service.

Key Responsibilities;

Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to one's, coaching and feedback with remote and side by side monitoring
Identify knowledge and skills gaps and work alongside the contact centre trainer to ensure that training is delivered to the team
Conduct annual appraisals, setting and agreeing objectives and targets.
To conduct Quality Audits across the contact centre alongside the other managers in the centre, providing feedback to agents and managers with a view to improving customer service and first-time resolution
Ongoing evaluation against agreed objective.
Conducting investigations and disciplinary hearings within the guidelines
Developing a performance orientated culture
Demonstrates an ability to engage with all members of their team
Supports the contact centre manager to deliver business objectives
Act as the first stage escalation point for customer complaints
Identify improvements in current processes to support the development of the customer service delivery.
To be an advocate of the company behaviours and values and proactively embed this within your team.

What do we want from you?

Previous management experience in a Credit Control
Credit control experience in a high call volume environment
Previous management experience in customer service is desirable
Team player and target driven
A dynamic self starter
Self Motivated and happy to challenge
Resilient
Ability to communicate effectively (verbal & written)
5 GCSE's (A* to C)

As part of the team you will get access to the following benefits

25 Days holiday + Bank Holidays (Holiday purchase scheme)
Nationwide discounts on gym memberships / restaurants / hotels
Enrolled on the company pension scheme
Death in service (x4 basic annual salary)
Access to further development courses

If you are interested in this Credit Control Team Manager role please apply online today.

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy

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