Responsibilities Senior Pensions Operations Change Analyst We're hiring Aon are currently recruiting a Senior Pensions Operations Change Analyst to join our team in Birmingham. The Operations Change team deliver change projects for existing clients. Working in partnership with other Outsourcing departments, Aon Retirement Practice and external parties (including third party providers of administration services), the Senior Pensions Operations Change Analyst is responsible for the delivery of project change work, following defined procedures and processes. About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans. Aon Retirement Solutions' market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Senior Pensions Operations Change Analyst: You will be a Subject Matter Expert for processes, clients, systems and tools and being proficient in processing and checking Monitor current projects Manage the workload in line with SLAs through the ability to organize, prioritize and make effective workload allocation decisions Produce and analyze reports as required for internal and external clients and requirements Investigate background to cases by reference to archived files and system data Identify issues with processes handled in teams and drive a process to find and implement solutions Implement changes to tools and documentation needed to support effective service delivery Increase the level of project based knowledge and drive continuous improvement in all areas of processing Write and maintain knowledge documents, keeping them up to date and incorporate changes to legislation Share best practice with colleagues through process and tool training Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.