Your opportunity This is a fantastic opportunity for someone looking to take the next step in their HR career. Your role would be to lead the Swiss Matters team to deliver excellent customer service to our people, ensuring that service level agreements are met, escalations are managed and service improvements are implemented. The successful candidate will enjoy working in a diverse business with an inclusive team culture where people are recognised for their contribution and encouraged to suggest changes that can improve our customer experience. About Practice Support Services You will be part of Practice Support Services (PSS). PSS and its teams partner with the business internally to deliver a range of high-quality business administration and advisory services across a number of operational areas, including Engagement Support Services (ESS), HR Services and Pensions. Underpinning PSS is its Projects and Operational Excellence (POpEx) function, ensuring the delivery of consistent high quality services across the business and supporting the delivery of projects, change and new services - locally, regionally and beyond. We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome. If you would like to hear more about our flexible working arrangements, please let us know. Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application. Your role Performance management of the team through check in's and coaching, seeking to upskill and cross-train wherever appropriate. Monitor and deliver KPIs and SLAs, providing regular management reports. Take an active role in the recruitment and induction programme across HR Services. Be a point of contact for our customer queries via phone and email providing high quality advice and guidance. Provide a client focused experience through the timely and accurate management of administrative processes, such as (but not limited to): Onboarding, Leavers, Work Permits and other general administration processes. Ensure all system related actions are completed accurately and in time for payroll. Contribute to wider projects and initiatives within HR Services, as required. Deal with escalations and complaints to an exceptional standard and take ownership for developing lessons learnt and making improvements where necessary. Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Milton Keynes Work pattern: This is an 8 month contract opportunity. The role can be worked on a full time basis. Your professional experience The ability to demonstrate excellent customer service skills. Assumes accountability for services provided. The ability to multitask across a range of processes and procedures, prioritising your workload according to individual and team deadlines. Experience working in an administrative role. Encourages a culture of innovation and values the ideas and opinions of others. Has attention to detail and a high level of organisational skills. Enjoy working in a busy, fast paced team environment. Proactively looks for service improvement opportunities and is able to put forward effective, relevant business solutions. Uses initiative to investigate queries and propose suitable solutions. Team management experience is desirable but not essential for this role. Experience of Word, Excel and Outlook is essential and knowledge of SAP or similar HR systems is desirable. Some overseas travel required. Your service line: Internal Services At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. About Deloitte Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. What do we do? Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world. For a full job description please visit our online Deloitte Careers portal Requisition code: 172361