Job Role: Billing Specialist

Location:
New Milton Job Sector: Finance Hours: 35 hours per week As the Billing Specialist, you will contribute to our vision of being the leading residential property manager, as recognised by others by: Ensuring accurate and timely administration of service charge Assisting the Team Leader in day-to-day running of the Billing Team This role reports to the Billing Team Leader About You You have a good understanding of account procedures and processes and have experience in working in an office-based environment. As you are passionate about being customer focused, you are organised and have the ability to work to tight deadlines. Being a team player, you are a role model and have the ability to lead by example. You are positive and use your initiative to problem solve. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Main Responsibilities To provide support to the Team Leader in the day-to-day running of the team and to cover in absence To assist with ensuring that new and existing team members are adequately skilled for their roles Processing of periodic service charge demands Running year-end routines for service charge surplus/deficits and producing corresponding charges Ensuring accurate and timely delivery of all material to clients through our print delivery solution Timely resolution of queries in accordance with SLA's To assist with reconciliation and reporting within agreed deadlines Ongoing review of processes and procedures Set an example for others by championing the Company FIRST values, Customer Charter principles and the Code of Business Conduct Any other ad-hoc duties as required within the Estates Finance function Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive s