Job Description

The Consumer Educator role is to delivery effective and high-quality financial literacy to a wide range of consumers in South Africa. The individual will be responsible for forging strong working relationships with a range of stakeholders across various sectors in order to gain access to consumers in the identified target audience, deliver high quality and effective financial educations and provide effective data and reports.

Develop and revise financial literacy content to meeting target market needs. Ensure consistency and standardization in the delivery of content
Develop provincial plans that support the Customer Education strategy developed by the bank, which also align with the requirements of the BBEEE Act Consumer Financial Education Codes
Build and maintain stakeholder relationships (internal and external) that supports the sourcing of consumers for workshops to meet targets
Continuously assess own performance, seek timely and clear feedback and request training where appropriate
Deliver internal and external customer service excellence through adherence to quality service standards
Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
Facilitate relevant, effective and appropriate financial literacy workshops and presentation
Ensure collection of good quality and accurate data for monitoring, reporting and evaluation purposes.

Qualifications and Experience

Minimum Qualification - Relevant Bachelor's Degree
Experience - 5 Years' experience in Consumer Education, Financial literacy content development

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/02/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.