The Tenant Liaison will serve as a key point of contact between tenants and the property management team. This role involves managing tenant queries, addressing billing disputes, preparing and signing lease agreements, and coordinating with agents. The Tenant Liaison must be capable of making independent decisions while maintaining strong teamwork with the property management team. Excellent communication, problem-solving skills, and a customer-centric approach are essential for this position.
Tenant Liaison Officer
Required Skills & Qualifications:

• Experience: Minimum 2-3 years of experience in property management, tenant relations, or a related field
• Communication Skills: Excellent written and verbal communication skills; able to handle difficult conversations with professionalism
• Problem-Solving: Strong ability to troubleshoot and resolve conflicts independently and effectively
• Decision-Making: Confident in making decisions and taking ownership of tenant-related issues
• Organizational Skills: Detail-oriented with strong organizational and time management abilities
• Technical Skills: Proficiency in property management software, MS Office Suite, and basic accounting systems
• Team Player: Ability to collaborate with others, while also being able to work autonomously
• Knowledge: Familiarity with property lease laws, billing practices, and tenant management protocols

Preferred Qualifications:

• Property management certification or related qualification
• Experience working with real estate agents or in a leasing office environment

Key Attributes:

• Customer-focused and empathetic towards tenant concerns
• Proactive, with a strong sense of initiative and accountability
• Strong interpersonal skills with the ability to build trust and rapport quickly
• Adaptable and flexible, able to handle varying workloads and responsibilities

Key Responsibilities:

• Tenant Support:
  • Address and resolve tenant inquiries and issues in a timely and professional manner
  • Conduct regular tenant meetings to ensure satisfaction and resolve ongoing concerns
  • Act as a mediator in disputes between tenants, ensuring fair and equitable resolutions
  
  

Billing & Dispute Resolution:

• Handle tenant billing disputes, working closely with accounts to ensure accurate and timely resolutions
• Review and explain billing statements, rent adjustments, and charges to tenants
• Provide clear communication about payment deadlines and other billing-related inquiries

Lease Management:

• Draft, prepare, and sign new lease agreements with tenants
• Ensure all lease documents are compliant with company policies and legal requirements
• Maintain an organized and up-to-date record of all signed lease agreements

Agent Coordination:

• Work closely with real estate agents for tenant placement and property showings
• Assist agents in addressing tenant concerns and ensuring smooth communication
• Ensure all agent and tenant activities align with company standards and property policies

Independent Decision-Making:

• Empowered to make decisions regarding tenant-related issues within the scope of company policy
• Demonstrate initiative and the ability to make informed, independent decisions when necessary

Collaboration & Teamwork:

• Collaborate effectively with the property management team to ensure seamless operations
• Share insights and feedback with team members to improve tenant relations and operational efficiency
• Provide support to other team members when needed, fostering a positive team environment

Desired Skills:

• Tenant
• Property
• Liasion
• Management