Job Description

Client Services plays a key role in managing Visa’s client relationships and brings the voice of the customer into the design, development and deployment of Visa products and services. The Finance Business Partner for Client Services will support growth of the function in Europe and help set, shape and track related investments. They will provide strategic financial leadership to the Client Services Leadership team, ensuring alignment with Visa’s business objectives and 2030 strategy. The scope will cover managing a dynamic Headcount footprint and growing and forecasting revenues by business line, working closely with senior stakeholders and finance teams in Europe sub-regions, and Global colleagues across the business. The role sits in the Visa Europe’s Financial Planning & Analysis team.

Responsibilities include:

• Business Partnering
  • Partner with the Client Services Leadership Team in Europe to drive strategic financial planning and decision-making, ensuring alignment with Visa’s business objectives, and clear accountability for spend and intended business outcomes
  • Maximise value achieved by driving commercial thinking across the function and influence outcomes by providing challenge and support, ensuring decisions are commercially sound and in the best interests of VISA and our clients
  • Provide insights and effective Decision Support on key performance metrics, investment proposals and opportunities for strategic initiatives by executing the necessary analysis, business case modelling and forecasting
  • Develop effective working relationships with key stakeholders within Client Services, and with Europe and Global FP&A colleagues
• Budget and Forecast
  • Lead the preparation of an annual budget and outer year forecast for the Client Services function. Client Services has a significant Headcount footprint, and has grown significantly through investment allocations and self-funding initiatives
  • Produce multi-year cost projections and quarterly refreshes of current year cost and revenue forecasts, aligning with Cluster FBPs and the leaders in key business lines. Provide explanations for variances in monthly actuals or quarterly forecasts versus Budget
  • Work with Client Services Leadership team to understand Revenue growth projections, new pricing initiatives, and all associated planning and reporting
• Tools & Processes
  • Lead the preparation and analysis of financial reports to Client Services, and ensure a seamless and timely flow of data with the Europe VAS Finance team and Global Client Services finance team
  • Develop and share a vision for improvements in management information for Client Services across Visa Europe Finance

This role will report to the Senior Director, Europe FP&A. There is also potential for other Business Partner roles at this level to become vacant in the near term.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.