Introduction
Client liaison and responsible for managing clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients' needs are met pertaining to any work undertaken by us. Clients' needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or minimal impact on clients.
Duties & Responsibilities

1. Client Liaison
• Liaise with client continuously and in a proactive manner regarding shipment events
• Attempt to seek extended business from existing clients and referrals
• Present the company as and when required i.e., company functions, client meetings, etc.
• Send daily status reports to clients with current information on all their shipments

2. Forward / Indent Monitoring
• Relay information to origin offices / trade lane relating to pending orders to establish ready date
• Monitor daily closer to ready date as to ensure cargo collected on ready date
• All info needs to be cross communicated to this person to ensure delegated work has been executed
• Manage client administration on an international level i.e., dispatch routing orders
• Ensure documents are received in full as to enable Rhenus to process clearance and invoice out (require origin invoice, applicable bill, suppliers' invoice, suppliers packing list, certificates)
• Hand over shipment information when all documents received from operations and continue monitoring

3. Rates
• Responsible for all rates relating to existing clients, including changes relating to freight rates (origin, warehousing, and annual clearing rates)
• Rate proposal updates for existing clients
• Rate negotiations for existing clients on current shipments to ensure cargo is moved at best possible price with a marginable profit
• Communicating sell rates to origin office
• Communicate buy and sell rates to operations

4. Managing of Key Accounts
• Regular service calls to existing clients. Need to see at least 1 client per week to check in on their business, current shipments & requirements as well as service levels
• Meeting minutes to be prepared and shared with the client and uploaded to CargoWise
• Analyse client trends, downtrading, lost business, estimate win ratio

5. Estimates
• Quality check all estimates prior to sending to client
• Assist in creating estimates in cases of urgency

6. Queries
• Query resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily
• Debtor's queries to be resolved quickly to avoid delayed payments

7. Quality Checks
• Quality check invoices and documents for clients
• Ensure clearing instructions or export instructions are completed in full to protect us

8. Client Information
• Ensure client info is continuously updated in CargoWise

9. Reporting
• Prepare quarterly KPI reviews; statistics and KPI performance
• Status reports to be sent out as per each client's frequency requirements (daily, weekly etc.)
Desired Experience & Qualification
Knowledge & Experience

• Matric or senior certification equivalent
• High level of computer literacy
• All modes - Air, Ocean & Road
• Minimum of 5 years' experience in freight forwarding and clearing

Skills

• Conceptual, analytical, numeracy
• Query resolution
• Communication
• Time management
• People skills
• Ability to work under pressure
• Attention to detail
• Exceptional communication skills (written and verbal)

Attributes

• Adaptability: adjusting effectively to work with new structures, processes, and requirements
• Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
• Customer focus: develop and sustain productive internal & external customer relationships
• Follow up: monitoring the results of assignments
• Communication: setting up ongoing procedures to collect and review information needed to manage activities
• Managing work: effectively managing one's time and resources to ensure that work is completed efficiently (includes time management)
• Stress tolerance: maintaining stable performance under pressure or opposition
• Work standards: assuming responsibility and accountability for successfully completing assignments or tasks

Training

• Induction

Quality training
Package & Remuneration
R 35 000