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Call Center Manager - Client Care - Insurance Short Term

Employer
Staff Concepts
Location
Midrand Midrand, Gauteng North Johannesburg, South Africa
Salary
Competitive
Closing date
Jan 26, 2025
View more categoriesView less categories
Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Role Purpose

Lead and assume operational responsibility for a number of teams within the Client Care

Department (Intermediary focused Call centre, focusing on Personal and Commercial Insuranceproduct servicing).

Responsibilities and work outputs

Target setting

Budgeting

Planning

Shifts

Quality etc.

Team Leader development

Departments staffing, Recruitment and Selection

Performance management, including management of disciplinary processes

Continuous improvement of training methods, performance measurement systems, underwriting standards etc.

Management reports

People management

Relationship management with various stakeholders i.e. intermediaries
  • · Previously managed call centre teams



  • Experience and Qualifications

    Matric/Grade 12

    Relevant tertiary qualification will be highly beneficial

    NQF 5 as required/ equivalent qualification

    · 120 FAIS Credits

    Advanced Excel skills (You will be expected to do projections on graphs etc.)

    The ideal candidate must have knowledge and insight about the Client Care department

    (having management experience in more than one operational Client Care Department would be highly beneficial)

    5 years managerial experience (essential)

    Experience as a Department Manager will be an advantage

    Relevant experience and accreditation in personal and commercial product (essential)

    Broker servicing management experience (advantageous)

    FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage

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