This position is located in Wilmington, Delaware.

Accounts Receivable Specialist

Are you interested in working more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeated voted as top work places in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.
Summary:
The A/R Specialist displays a proven track record of success in collecting outstanding payments while maintaining positive customer relationships. This role involves contacting customers with overdue accounts, negotiating payment plans, and ensuring timely resolution of outstanding invoices. The A/R Specialist is responsible for collecting past-due balances from residential and commercial customers. As a visible and sometimes final contact point for customers, the A/R Specialist often leaves a lasting impression of the company with the customer.
Essential Duties and Responsibilities:
Monitor customer accounts to identify overdue payments.

Contact customers via phone, email, and mail to discuss outstanding balances and

Maintain accurate records of all collection activities and customer interactions.

Process payments and post them to customer accounts.

Collaborate with internal departments to resolve billing disputes and customer inquiries.

Escalate difficult collection cases to management as needed.

Generate reports on collection activity and key performance indicators.

Stay informed of industry best practices and relevant regulations.

Covers for the Billing Specialist during absences.

Participates in Department and Company meetings.

Seeks to improve productivity and results daily.

Follows all Company safety rules and operating procedures, practices and guidelines.

Completes other tasks as assigned by Management.

Qualifications:

High school diploma or equivalent; Associates' degree in accounting or related field

preferred.

Proven experience as a Collections Specialist or in a similar role.

Strong communication, negotiation, and interpersonal skills.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Knowledge of accounting software and collection procedures.

Ability to work independently and as part of a team.

Excellent organizational and time management skills

Experience with ERP's preferred, but not required

Experience with AIA commercial billing preferred

Experience with small claims court preferred

Experience in construction accounting preferred

Experience with customer financing preferred

The ability to walk around an office, climb and descend stairs, work in a seated position at a desk for hours at a time, operate computers and phones, open file cabinets, bend/stand as necessary, and to occasionally lift and carry up to 25 pounds.

EEO statement:

The Company is an Equal Opportunity Employer. We embrace diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.
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