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Service Contract Support Specialist

Employer
Smiths Detection
Location
Pune Pune, Maharashtra Maharashtra, Maharashtra, India
Salary
Competitive Salary
Closing date
Dec 24, 2024
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Job Role
Other
Sector
Finance
Contract Type
Contract
Hours
Full Time
Job Description

Providing support to billing admin tasks across aftermarket sales, programs and run rates to ensure all contracts are billed accurately and in a timely manner.

1-Contract billing:
  • Issuing invoices in SAP.
  • Submitting invoices through the right channels (emails or payment management portals).
  • Assisting with contract billing validation by cross checking all documentation available.
  • Assisting with creating & maintaining billing plans in Excel as requested by clients
  • Assisting with updating billing plan in SAP ( this could start small at first eg removing blocks or fixing obvious date typos, and gradually take on more based on experience & once trained eg updating BP of decommissioned equipment et c).
  • Assisting with resolving billing issues

2-Client Liaison on billing:
  • Answering basic billing-related queries.
  • Following up on purchase orders renewals on monthly, quarterly or annual basis.
  • Requesting new portal access if/when applicable

3-Documentation management
  • Filing contract documentation in the relevant OTI COE folders and/or SAP.
  • Keeping OTI COE tracker up to date.
  • Acting as the main administrator on third party payment portals ( keeping track of our logins on customers portal and PO available).

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