Service Contract Support Specialist
- Employer
- Smiths Detection
- Location
- Pune Pune, Maharashtra Maharashtra, Maharashtra, India
- Salary
- Competitive Salary
- Closing date
- Dec 24, 2024
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Job Description
Providing support to billing admin tasks across aftermarket sales, programs and run rates to ensure all contracts are billed accurately and in a timely manner.
1-Contract billing:
2-Client Liaison on billing:
3-Documentation management
Providing support to billing admin tasks across aftermarket sales, programs and run rates to ensure all contracts are billed accurately and in a timely manner.
1-Contract billing:
- Issuing invoices in SAP.
- Submitting invoices through the right channels (emails or payment management portals).
- Assisting with contract billing validation by cross checking all documentation available.
- Assisting with creating & maintaining billing plans in Excel as requested by clients
- Assisting with updating billing plan in SAP ( this could start small at first eg removing blocks or fixing obvious date typos, and gradually take on more based on experience & once trained eg updating BP of decommissioned equipment et c).
- Assisting with resolving billing issues
2-Client Liaison on billing:
- Answering basic billing-related queries.
- Following up on purchase orders renewals on monthly, quarterly or annual basis.
- Requesting new portal access if/when applicable
3-Documentation management
- Filing contract documentation in the relevant OTI COE folders and/or SAP.
- Keeping OTI COE tracker up to date.
- Acting as the main administrator on third party payment portals ( keeping track of our logins on customers portal and PO available).
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