We are excited to partner with a dynamic and expanding global organisation to help them find an Account Manager to join their team based in Melksham. This is an excellent opportunity for someone to play a key role in supporting a growing sales function, taking responsibility for a portfolio of accounts across the UK.

Key

Responsibilities:


* Manage and maintain internal accounts, ensuring high levels of service and satisfaction

* Oversee the entire order process, from initial request through to completion

* Prepare and process purchase and sales orders

* Work closely with clients to understand and manage their needs and expectations

* Produce and update regular reports on customer status and order progress

* Maintain accurate and up-to-date records within the company’s CRM system

* Take responsibility for managing a variety of stock levels and product ranges

* Assist the sales team with external customer interactions and visits

* Build and nurture long-lasting relationships with key stakeholders

* Address customer queries and ensure all inquiries are handled promptly and efficiently

Required Skills and Experience:

* Strong proficiency in Microsoft Excel, including advanced functions like lookups and pivot tables

* Experience with CRM software (preferably Microsoft Dynamics)

* A customer-centric approach, with a proven ability to build relationships and deliver results

* Prior experience in a sales-related environment

* Ability to work collaboratively within a team

* Comfortable working in a fast-paced setting with shifting priorities

* Excellent organisational skills and attention to detail

* Ability to meet deadlines and manage time effectively

* Strong communication skills, both written and verbal

* A professional and confident telephone manner

* Reliable with excellent time management skills