Introduction
Are you passionate about creating seamless experiences and ensuring compliance in complex processes? We are looking for a Client Experience Manager to oversee the technical and operational aspects of Section 37C death claims. This pivotal role ensures processes are efficient, stakeholder interactions are positive, and all legislative requirements are met.

Responsibilities:

• Oversee the entire Section 37C death claims process, ensuring a smooth journey for all stakeholders.
• Identify pain points and implements improvements in the claims process.
• Collaborate with cross-functional teams, including legal, compliance, finance, IT and trustees.
• Develop and monitor risk management, governance, and compliance controls.
• Ensure all legislative requirements, including the Pension Fund Act, Income Tax Act, and POPI Act, are met.
• Lead and manage direct reports, including performance management, coaching, and career development.
• Monitor KPIs for claim journey effectiveness and ensure service level agreements (SLAs) are met.
• Manage stakeholder communications, both internal and external, and ensure alignment with best practices.
• Oversee cost optimisation, process automation, and efficiency improvements.
• Provide strategic insights to maintain an industry-leading claims experience.

Requirements:

• Bachelors Degree (essential)
• At least 8 years' experience in death and retirement claims administration.
• Proven expertise in Section 37C death claims and insurance processes
• Strong knowledge of relevant legislation, including the PF Act
• SARAF certification

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.