Position Summary:

Title: Sr. Accountant - USF - Senior Contributor Operations Specialist
Duration: 6 Months - Long Term
Location: Washington, DC 20005

Hybrid Onsite: 3 days onsite per week from Day1

SUMMARY/OBJECTIVE
This position is responsible for serving as:
1. the USF collection and 498 experts for accurately processing daily collections and processing Form FCC 498; or
2. the USF billing expert for accurately monitoring billing data and producing monthly invoices for USF contributions driven by both FCC Form 499-A and FCC Form 499-Q submissions by telecommunications companies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Senior Contributor Operations Specialist will either focus on the area of Collections or Billing
• Supports or owns process improvements through analysis, audit, and research designed to identify changes.
• Research and analyze payment or contributor disputes and provide the appropriate resolution.
• Monitor monthly invoices, collections, and Form 498 data for large anomalies or trends that identify potential errors or fraud.
• Conduct an independent review of inputs and FCC Filings providing results to management and coordinating outreach with the team.
• Develop requirements, user acceptance test plans, and work with IT team on system enhancements.
• Serves as a potential contact for customer escalations.
• Provide training to Customer Service staff as needed regarding changes to collections or billing practices.
• Performs data analysis and delivers timely reports, graphics, and presentations aligned with business needs to team members and management.
• Review and analyze contributor accounts for non-compliance and enforcement follow-up.
• Create advanced "Ad hoc" reports.
• Understands federal laws and regulations regarding USF, telecommunications and other related business/operational areas

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelor's Degree and/or relevant technical training.
• Five (5) to Seven (7) years of directly related experience
• One (1) to Two (2) years of operational and/or technical experience
• Strong technical, analytical and problem solving skills
• Strong working background in Microsoft Access, Excel, Word, and PowerPoint
• Ability to handle a large variety of details and to work with all levels of the organization
• Strong communication skills (both written and verbal)