Job Description

We're seeking talented individuals for the role of Senior Manager in our Strategy Consulting Practice. Recruitment will commence in February next year, and we are now accepting expressions of interest. If you have a passion for strategy, leadership, and driving business impact, we want to hear from you!

Submit your expression of interest today and take the first step towards joining our team.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

The Role

We are currently recruiting for a Senior Manager to support VCA's Strategy Practice and drive excellent outcomes for clients across the Australia, New Zealand & South Pacific (AuNZSP) market cluster. The Strategy Practice supports our clients to create and launch market-leading consumer payments solutions, derive greater value from the active management of their existing portfolios, and identify new strategic growth opportunities.

Reporting to the Director, AuNZSP Strategy Practice Lead, the Senior Manager will help grow the Strategy practice through support of business development, leading and delivering consulting engagements, and developing new solutions to continuously enhance and diversify the Practice's client offerings. Based out of Auckland, the Senior Manager will support both New Zealand- and Australian-based clients.

In this role, the Senior Manager will lead a small team of consultants and collaborate with cross-functional experts across Visa's business to jointly develop client proposals, participate in client sales activities and ensure client engagements are delivered with excellence. The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating or resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly and at times support implementation at the client onsite

More generally:

• Identify and surface opportunities for client projects
• Create, develop and maintain VCA IP and consulting offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice