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Business Support Manager

Employer
National Trust for Scotland
Location
Edinburgh, Scotland, United Kingdom
Salary
Competitive Salary
Closing date
Nov 20, 2024
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Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Purpose

Primarily responsible for providing business support management, coordination and leadership support for the Chief Financial & Corporate Officer (CFCO) and the Finance & Corporate Services (FCS) directorate. The nature and balance of responsibilities will change according to the emphasis of needs.

Key Responsibilities

The purposes of the role, within the scope above, are fulfilled by:

Management Support
  • Business Management Support to the CFCO, including performing all PA duties.
  • Travel, events, diary, correspondence and meetings management and communications
  • Improve the financial performance of the directorate by:
  • Supporting directorate budget holders in monitoring and controlling their budgets
  • Providing input into year-end processes, helping to identify and track accruals and prepayments
  • To provide induction/training/support on the use of the finance system


Project Management Support
  • Provide business support to PMO and Project Management Group (cross F&CO directorate group)
  • Assist in development and maintaining of project management documentation and reports


Concept Development & Key Initiatives
  • On behalf of and directed by CFCO, conduct concept development around business support initiatives
  • Identify, lead on, and embed, areas for savings through business process improvements and support delivery
  • Support development and facilitate the creation of ‘communities of interest’, cross functional teams and ad hoc working groups, promoting a One Trust culture


Compliance & Controls Management
  • Gatekeeper for internal and external audit action log, promoting adherence to the requirements for regular, accurate updates
  • Liaise with FCS teams to produce accurate, consistent reporting on all audit actions.
  • Ensure FCS compliance with mandatory training
  • Oversee FCS purchase order compliance - making sure internal controls are in place and procurement and budgetary guidance is followed
  • Co-ordination of new starter process with line managers on documentation compliance, equipment and induction needs
  • Monitor leavers’ to ensure removal from systems and payroll


Leadership of BEST (Business Executive Support Team)
  • Leads and chairs the Trust-wide Business Executive Support Team, the platform which develops and shares new initiatives supporting business management and operational efficiencies across the Trust


Health & Safety, Environment Matters
  • Ensuring personal/delegated compliance with Trust requirements and initiatives relating to H&S, Environment


Stakeholder Management
  • Upholding high standards of relationship management and collaboration with internal stakeholders (senior management, trustees, technical experts, operational leaders and staff)


People Management
  • None


Behaviours and Values
  • Act as exemplar of professional and corporate values, maintaining focus around the Trust’s aims and values and, demonstrably exhibiting application in all aspects as required
  • Act in a highly discreet manner due to the confidential nature of the role


Required Qualifications, Skills, Experience and Knowledge

Qualifications

• Relevant degree or qualification in business management desirable

• A full, clean driving licence for driving in the UK1

Experience

• Prior experience with operational executive support and reporting

• Excellent oral and written communication and interpersonal skills

• Strong organisational skills and proactive execution

• Strong analytical and consultative skills, particularly in regards to spreadsheets and basic financial accounting principles

• Advanced computer skills, including Microsoft Outlook, Word, Excel and PowerPoint

Behaviours & Skills

• Being logical and objective with good understanding of business environment

• Highly numerate and able to work under pressure

• Continually seeks out opportunity, practicing and encouraging a culture of excellence

• Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions

• Brings a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives

• Keen ability to work accurately, efficiently, and manage multiple tasks at once (attention to detail)

• Creates a positive, collaborative and innovative atmosphere and with strong interpersonal skills

• Smooths relationships when difficult circumstances prevail and develop a culture of trust both within and outside the team. Solutions orientated

• Being self-motivated and proactive

• Ability to maintain confidentiality of sensitive information

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