Manage the daily operations and all functions of a surgical group practice. Ensure efficient service delivery, optimal patient care, and the effective functioning of all administrative, HR, and financial processes. Reports directly to the partners.

Key Responsibilities
Financial management

• Ensure accurate and timely financial reporting, with no discrepancies during audits.


• Oversee billing and coding accuracy with monthly audits, resolving discrepancies within 10 days.


• Manage the revenue cycle, achieving a 95% collections rate for patient and medical aid billing.


• Monitor and maintain positive cash flow, with cash flow projection accuracy.


• Oversee the budgeting process, reviewing and adjusting the budget quarterly based on practice needs and financial performance.

Operations management

• Oversee the general daily operations and general functions of the surgical practice.


• Resolve any operational issues within 24 hours.


• Optimize resource allocation and utilization.

HR and staff management

• Ensure positive employee engagement by fostering a positive work environment.


• Implement new workflows and processes to enhance staff productivity, team collaboration and communication.


• Manage staff scheduling to meet patient demand with minimal unplanned overtime.


• Ensure all new staff complete mandatory training within their first month of employment and keep up to date with any other training and development requirements.

Patient experience

• Ensure high levels of patient satisfaction and resolve any complaints within 48 hours.


• Continuously improve care processes to enhance overall patient experience and quality of service.

Compliance and quality assurance:

• Ensure full compliance with medical regulations and quality standards, achieving a 100% compliance rate during regulatory inspections.

Requirements

• Tertiary qualification would be an advantage (Bachelor's Degree in Healthcare Management, Business Administration or related field)


• Minimum of 5 years' experience in healthcare management (surgical field)


• Proficiency with GoodX software preferred


• Experience with medical aid schemes from an accounting perspective

Attributes

• Ability to lead and motivate a diverse team effectively.


• Strong analytical and problem-solving skills to address operational challenges.


• Excellent verbal and written communication skills.


• Ability to build and maintain strong relationships with staff, patients, doctors, and external stakeholders.


• High level of accuracy and attention to detail in financial and administrative tasks.


• Flexibility to adapt to the changing needs of the practice.


• Strong sense of ethics and commitment to upholding financial and healthcare standards and regulations.