Job Title:
ID&V (Identification and Verification) Assistant Manager

Function: Customer Banking - Digital
Grade: D


Location:
London, Bristol, Gloucester - Hybrid working


Salary:
£Competitive plus excellent benefits
Closing Date: 20 November 24

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.
Within Digital Team we set the vision to deliver an industry leading experience for our customers through Mobile App and Internet Banking channels, delivered through the feature roadmap for TSB. This is mission critical for TSB’s objective for growth and customer satisfaction through our digital channels.

How you’ll make a difference

• The ID&V Assistant Manager will play a critical role as TSB embark on growth over the medium term commercial plan. In driving new-to-bank customer growth, it is critical to ensure this happens safely for customers and TSB, in particular, protecting against the risk of impersonation fraud and financial crime.
• Supporting the ID&V Manager, the Assistant Manager will be responsible for ensuring the ID&V solutions used by the bank are fit for purpose and meet regulatory and policy requirements. TSB have 4 ID&V solutions, deployed over 30 sales and service journeys in branch, via video banking and digitally. A key focus for this role will be to:

o Be a 1st Line SME on ID&V management.
o Manage reviews and changes to ID&V process and procedures for ‘owned’ journey’s including stakeholder engagement/signoff
o Facilitate supplier oversight activity including monthly supplier meetings, manage escalations and enquiries between TSB Ops and 3rd Party Suppliers
o Support ongoing risk management activity across ID&V solutions / journey’s including documentation, configuration reviews and be the business lead on medium/small ID&V related change
o Supporting ID&V forum governance through agenda management, action tracking, monitoring KPIs / MI analysis and insights relating to ID&V fraud/fin crime prevention

What you’ll bring

• Experience in identity verification, fraud prevention or a related field in the financial services industry.
• Good understanding of KYC, AML and other regulatory requirements.
• Good analytical and problem-solving skills.
• Proficiency in using ID&V technologies and systems.
• Strong communication and stakeholder engagement skills. Experience working with 3rd party providers an asset.
• Excellent organisation skills and ability to prioritise work.
• Demonstrates TSB behaviours whilst carrying out all aspects of role.

What we offer in return
• Hybrid and flexible working arrangements to support a healthy work/life balance
• An attractive reward and benefits package through myTSB, giving you more of what matters to you
• A diverse, energising, and collaborative working environment
• A career that’s enriching and full of opportunities

So if this sounds up your street, come join our team, we make things happen!

We are TSB. Life Made More. #LI-KS1

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.